Sr Manager, Repair Ops

Join to apply for the Sr Manager, Repair Ops Support role at Otis Elevator Co.

Location:

OTNJH – New Jersey Home Offices (Remote) – Remote City, NJ 06032, USA

Date Posted: 2025‑12‑13 | Country:
United States of America

• Oversee billable repair operations for the Canada and US region
• Manage Repair Operations Support Associates
• Oversee and ensure an efficient SIP process and Smart Sheet accuracy
• Work on potential marketing opportunities with the different branches and AHJ
• Improve the standard job costs list for the branches
• Support the field upgrade program
• Oversee, review and ensure quality of the supply chain
• Lead audits process and quality of sales & reporting
• Support the operations to grow our backlog
• Drive efficiency and timely financial job closeouts

• Bachelor’s degree or relevant technical experience in the elevator industry

• Experience working with field level associates required
• Leadership experience required
• Ability to work in a highly team‑oriented and dynamic environment
• Strong written and verbal communication skills to develop expectations and relationships with internal and external customers
• Self‑motivated and able to manage many simultaneous projects and responsibilities
• Comfortable in a technical environment utilizing Microsoft‑based computer software
• Strong leadership skills, goal‑orientated, with strong time management and organizational skills

• 5+ years of elevator industry experience or experience leading technicians in a similar industry
• Management experience a plus

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.