Assistant Executive Director

Description Position:

Assistant Executive Director

Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle.

• At Cedarhurst, our core values guide how we work together and how we care for those we serve. We expect every team member to be passionate, trustworthy, empathetic, positive, respectful, and approachable. Being part of Cedarhurst means making a meaningful difference every day.
• We believe our team is our greatest strength. That’s why we invest in comprehensive training, as well as opportunities for both personal and professional growth. We’re committed to promoting from within and supporting team members who want to build their careers with us.
• Cedarhurst offers a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match (after one year of service) for eligible employees.
• At Cedarhurst, we go beyond the standard benefits program to recognize and support our team. Along with comprehensive benefits, we offer GROW Points—a unique rewards system that celebrates your hard work and dedication. You’ll also enjoy perks like exclusive Skechers shoe discounts, early paycheck access, and more!

The Assistant Executive Director (AED), reporting directly to the Executive Director, supports the leadership and oversight of all aspects of daily operations. This role provides direct supervision of the business office while assisting with financial management, resident relations, employee support, and community engagement. The AED ensures alignment with company values, regulatory requirements, and organizational goals by delivering accurate reporting, supporting staff and residents, and maintaining effective communication with families.

In the absence of the Executive Director, the AED assumes responsibility for managing community operations and driving performance excellence.

• Manage the functions of the business office, including assisting with sales functions, conducting tours, and participating in community events.
• Participate in planning and implementing strategies established for the efficient and effective operation of the community.
• Assist in development of Operating and Capital Expenditure Budget for the community and ensure compliance with the financial goals established.
• Prepare financial and operational reports on a regular basis (monthly or weekly) to provide insights to the Executive Director or Home Office.
• Serve as principal telephone and office receptionist, as necessary.
• Support the Executive Director in management tasks and assume their responsibilities during absence.
• Manage functions such as applicant tracking system (ATS) oversight, onboarding, training, disciplinary actions, terminations, and reporting workers’ compensation claims, ensuring compliance with state regulations and internal policies.
• Maintain employee timecards and ensure accurate and timely submission of payroll data to Human Resources.
• Reconcile credit card transactions, including coding receipts and providing relevant transaction information.
• Submit change requests to Home Office timely as resident billing and activity occur, providing comprehensive supporting documentation.
• Track and bill resident accounts for one-time charges in the property management system.
• Initiate credit card transactions for guest meal sales when necessary.
• Act as the primary point of contact for residents and their families regarding billing, contract questions, and other business-related inquiries, delivering excellent customer service and support.
• Work with residents or their power of attorney (POA) to address payment issues, including returned receipts and outstanding AR accounts.
• Assist at residents/POAs request with submissions of invoices to LTC insurance.
• Maintain a close liaison with residents and their organizations and communities,…