Account Manager - Commercial Lines; Remote

Overview

Account Manager - Commercial Lines (Remote Opportunity) at Insurance Office of America

Fully Remote:
Eastern or Central Time Zones. Supporting our Columbia, SC office. Book Focus:
Construction, Contractors, General.

Please note:

If posted as fully remote or hybrid, individuals within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Remote work requires a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

30-Minute Phone Screen, Online Assessments, and Interview(s)

The expected pay range for this position is $60,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location.

• Manage an assigned book of business, ensuring account retention and supporting new business
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions
• Technical Competence:
  Maintain technical competence and industry expertise
• Team Leadership:
  Direct daily activities of the account management team
• Customer Service:
  Handle customer service requests, policy administration, billing, claims, and coverage analysis
• Policy Management:
  Manage policy expirations and renewals
• Renewal Process:
  Conduct client research, prepare submissions, negotiate coverages, and present proposals
• Accounts Receivable:
  Monitor reports and take action on delinquent accounts, collecting outstanding balances
• System Maintenance:
  Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
• Activity Monitoring:
  Monitor and maintain activity/suspense to ensure timely completion
• Communication:
  Maintain frequent, transparent communication with the account team regarding workload status and any issues
• Service Excellence:
  Deliver excellent service, proactively anticipate needs, and respond quickly to service requests
• Policy Compliance:
  Stay updated on company policies and procedures
• Continuous Improvement:
  Seek and adopt best practices to improve individual and team performance
• Champion IOA Values:
  Demonstrate integrity and leadership

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Seniority level:
Mid-Senior level
•

Employment type:

Full-time
• Job function:
Sales and Business Development
• Industry: Insurance

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.