Global Workforce Management Director

The Opportunity

The Global Workforce Management Director will be responsible for leading the development and execution of Operations’ global strategies to enhance organizational performance. Establish and implement workforce management standards and best practices to promote strong communication, collaboration, and engagement across onshore and offshore teams, ensuring the organization operates efficiently and effectively in a global environment.

The Team

The team is comprised of Strategic Consultants responsible for developing, implementing, executing, and overseeing global transition initiatives across Operations. Your individual role will have an impact on ensuring we have effective remote working standards, hybrid working guidelines, cultural competence, work location recruiting and engagement strategies, etc.

The Impact

You will be accountable for driving the strategic vision, planning, and management of global workforce transitions, ensuring alignment with organizational objectives and operational effectiveness. As the Global Workforce Management Director , you will partner with senior leaders, business units, and external partners to identify, plan, and execute transitions that optimize the global operating model. This will include communication, change management and readiness considerations.

Key responsibilities include, but are not limited to:

• Lead and Develop Team:
Manage and mentor a team of Strategic Consultants focused on global transition activities, ensuring coverage across all operational teams. Ensuring the team maintains effective coordination, communication, and appropriate confidentiality in the work they perform.

• Strategic Roadmap Execution:
Develop and drive the execution of the global workforce transition strategy, including the creation of transition roadmaps and governance standards.

• Stakeholder Engagement:
Consult with senior leadership and business partners to identify transition opportunities, provide recommendations, and facilitate decision-making.

• Transition Management:
Oversee the identification, planning, and execution of work transitions to global partners (e.g., MMI, external vendors), ensuring seamless handoffs and operational continuity. This includes establishing new offshore engagements, modifying existing engagements and coordinating corrective actions for underperforming engagements.

• Vendor and Partner Oversight:
Maintain and enhance relationships with external partners, manage contracts, and ensure business satisfaction through regular performance reviews and issue resolution. This includes monitoring SLA’s and operating results, taking the lead on coordinating performance improvement and corrective action planning as needed.

• Governance and Reporting:
Establish and oversee standards, KPIs, and reporting mechanisms to monitor the performance and impact of global transitions.

• Enterprise Coordination:
Work with the Mass Mutual Global Business Services (GBS) team to maintain alignment on short- and long-term planning, execution, reporting and governance of offshore activities. Ensure the Operations GWM and Mass Mutual GBS teams maintain alignment on their activities and avoid duplication of efforts.

• Continuous Improvement:
Identify and implement strategies to enhance productivity, mitigate risks, and continuously improve the global operating model.

• Change Leadership:
Lead organizational change initiatives, fostering a culture of agility, accountability, and inclusivity.

The

Minimum Qualifications

• Bachelor’s Degree.

• 5+ years of experience in strategic consulting, operations, or managing large-scale transitions.

• 5+ years people management experience or commensurate leadership experience

The Ideal Qualifications

• Proven experience leading cross-functional teams and managing complex initiatives.

• Strong stakeholder management, communication, and influencing skills.

• Demonstrated ability to develop and execute strategic plans, manage competing priorities, and drive results in a fast-paced environment.

• Experience with vendor management, contract oversight, and global workforce operations is highly desirable.

• Advanced analytical, problem-solving, and…