Operations Manager

The Opportunity

The purpose of this role is to lead and coordinate business operations activities to achieve regional targets and goals, propose and implement business improvement strategies, oversee a streamlined business operations department, supervise day-to-day activities of assigned business units, and manage business continuity planning to deliver service excellence.

New York, NY, Atlanta, GA, Plano, TX or Sun Prairie, WI

This role is a hybrid role, requiring 2-3 days/week in the office.

The starting salary range for this role is between $104,000-$195,000 annually, depending on experience level and location.

• Assist in the development and execution of the strategic plan for the overall Program Business including establishment and execution of best practices associated with new program sourcing, development, due diligence, onboarding and post launch monitoring.
• Support Management in implementing business strategies and ensuring compliance with regulatory requirements.
• Develop, maintain and enhance operational standards to deliver best practice and global consistency.
• Drive streamlined team operations by developing and executing operations standards and procedures.
• Monitor and measure service delivery and performance to identify and address areas of risk.
• Anticipate and proactively manage resolution of operational issues.
• Act as an escalation point for problems and issues and ensure resolution.
• Collaborate with key stakeholders to implement solutions and drive ownership of change.
• Actively coach and develop less experienced team members.

• Experience working with program administrators and/or managing carrier delegated authority underwriting operations.
• Advanced working knowledge of policy administration and claims management systems to evaluate MGA and/or TPA partner system capabilities.
• Experience with the following commercial lines of business:
  Homeowners, Commercial Property, General Liability, Commercial Auto, Professional Liability (D&O, E&O, EPL).
• Working knowledge of Commercial Insurance carrier business unit processes, including underwriting, claims, operations, compliance/regulatory and technology/IT, insurance bureau ISO, NCCI, AAIS (inland marine).
• Experience of managing complex business and change initiatives.
• Practiced in building and improving business processes.
• Proactive approach to identification of opportunities and resolution of issues.
• Strong operational and service background.

• College Degree or equivalent combination of education and work experience.

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full‑time and part‑time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.

We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

• Hybrid Working - a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis
• Competitive 401(k) program with company match up to 8%
• Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to
  give back to your community

To learn more, :
Benefits | QBE US.

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

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