Chief Programs & Operations Officer

ORGANIZATIONAL OVERVIEW

World Hope International (WHI) is a global Christian relief and development organization working in hard places to bring opportunity, dignity, and hope. For nearly 30 years, WHI has partnered with communities around the world to provide access to clean water and energy, strengthen health systems, protect vulnerable children and families, and empower sustainable economic development.

Position Overview

Reporting to the CEO, the Chief Programs & Operations Officer provides strategic leadership and oversight of World Hope International’s global program portfolio. This role ensures that programs are mission-aligned, high quality, compliant, and financially sound, while supporting innovation, partnership development, and organizational learning.

Program Leadership

• Work with the CEO and Board to develop, refine, and oversee WHI’s global programming strategy in alignment with the mission.

• Lead the design and development of high-quality, impactful programs; ensure all programs reflect organizational priorities, evidence-based approaches, and contextual relevance.

• Develop and maintain an organization-wide programming framework, including a theory of change, program standards, templates, guidance, and quality benchmarks.

• Manage Program Directors, Regional and Country Directors, and program staff in program delivery, performance management, and fiscal oversight to ensure resources are used effectively and for maximum impact.

• Oversee Monitoring, Evaluation, Research, and Learning (MERL); set standards for data collection, analysis, reporting, and learning; establish standard indicators and reporting templates.

• Track program outcomes and trends; ensure timely, accurate reporting across the organization, including regular reporting to the CEO and Board.

Partnership Development

• Build and sustain strong relationships with donors, implementing partners, government agencies, and peer organizations to advance WHI’s goals.

• Design partnership approaches and strategies in collaboration with global program teams.

• Serve as a primary relationship manager for high-priority partners, including major institutional funders, international NGOs, UN agencies, and public-sector entities.

Grant Development and Oversight

• Work with the Advancement team to design grant strategies, policies, and pipeline priorities.

• Oversee processes for concept development, proposal design, and grant management across global program teams.

• Review and ensure quality of technical proposal components, including program design, MERL frameworks, logic models, and budgets, ensuring alignment with WHI’s mission and strategy.

• Develop and maintain grant management systems, including implementation planning, programmatic and financial reporting, and donor compliance.

Global Program Operations

• Oversee budgeting, financial planning, and expenditure reporting for global program teams; conduct regular reviews of actuals versus budgets and ensure financial accountability.

• Contribute to organization-wide strategic planning, budgeting processes, and templates; ensure program teams produce high-quality annual and strategic plans.

• Ensure global and in-country compliance with WHI policies, employment laws, NGO registration requirements, and operational standards.

• Alongside HR and executive leadership, ensure the organization stays up to date and in compliance with its Safeguarding policy. Support handling of safeguarding incidents, as relevant.

Other Responsibilities

• Collaborate closely with Marketing and Communications to ensure accurate and compelling representation of program activities in public outreach and donor communications.

• Promptly report any alleged breaches of policy, illegal acts, safeguarding concerns, or misappropriation of assets according to WHI procedures.

QUALIFICATIONS

• Master’s degree in international development, public policy, or a related field.

• Seven plus years of demonstrated success in designing and implementing international development programs (health, WASH, education, rural development, livelihoods, anti-trafficking, or related sectors) as well as demonstrated progressive leadership experience managing global teams.

• Experience managing large-scale grant-funded programs (USD 2 million or more) with strong donor-compliance requirements.

• Demonstrated expertise in fiscal management, budgeting, and program management.

• Excellent written and verbal communication skills; ability to represent WHI to a wide range of audiences including US Government agencies, FCDO, NGO partners, faith communities, and multilateral institutions.

• Proficiency with Microsoft Office and program management systems.

• Willingness to travel internationally as needed - up to 25%

• This is a remote position.

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