Design & Service Center Manager Ambassador Row Courtyards

Overview

Design & Service Center (DSC) Manager role at Signet Jewelers – Ambassador Row Courtyards.

Reports to:

DSC District Manager. Reporting to this position:
Administrative Coordinator, Jewelers, Jeweler Apprentices. This role oversees day-to-day operations of the DSC Repair Shop and leads a high-performing team to deliver a quality customer repair journey.

• Follow Quality Control procedures on every job prior to delivery to stores by utilizing the 5 critical check point process
• Provide estimates back to stores within 24 hours on cost and turnaround time
• Order parts within 2 days of receiving a job
• Communicate to stores any discrepancies on jobs immediately within 24 hours
• Communicate to stores receipt on any jobs that will be delayed and not meet original promise date within 24 hours
• Review parts daily and delegate ordering tasks to Administrative Coordinator (AC), Apprentice or Jewelers, as assigned by the manager
• Conduct bi-weekly outreach to store partners/managers to discuss wins and opportunities
• Complete same-day Jared jobs to meet customer expectations
• Offer solutions and partnership as needed
• Recruiting and vetting of candidates to fill open positions
• Attend and participate in district meetings
• Visit local stores when time allows
• Perform the tasks and skillsets, minimum of B level jeweler
• Live Signet’s Core Values
• Other duties as assigned

• Oversees daily operations of the Design & Service Center
• Identifies supply needs and delegates orders to AC, Apprentice or Jewelers, as assigned by the manager
• Organizes jobs and distributes to production jewelers daily and throughout the day
• Identifies and prioritizes rush jobs and special orders
• Maintains control of supply orders and keeps the right level of inventory on hand
• Oversees daily production and billing
• Maintains oversight of receiving and shipping
• Ensures all equipment is in working order daily
• Controls security access to the DSC and ensures all repairs and supplies are safe
• Communicate recurring concerns with merchandise via the portal and the district manager
• Communicate concerns with store partners to the district manager
• Have weekly communication with your district manager to discuss weekly performance
• Review AP detail report and discuss discrepancies with your district manager
• Report weekly metric numbers to your district manager
• Create weekly team member schedules and publish them in a timely manner
• Ensure all team members follow time and attendance policy by punching in and out correctly
• Ensure all team members follow lunch and rest break policies
• Review payroll punched hours and make corrections if necessary
• Make appropriate schedule changes for DSC demand
• Forecast workloads by reviewing capacity daily and update district manager if needed
• Ensure all custom jobs are processed correctly by utilizing our custom systems
• Oversee all follow-up on custom jobs
• Ensure all information required for custom jobs is completed before sending to CAD
• Review all reports daily (morning report, production report, FTR, VOC, sales)
• Utilize and identify areas of improvement using your Profit and Loss report
• Oversee the workflow process of your DSC
• Adhere to all policies and procedures for shipping to stores and outside vendors
• Communicate with stores and outside vendors when needed
• Train team on use of PPE and review yearly
• Train team on safety data sheets and SDS book and regulations
• Know Repair Support contacts at home office
• Complete inventory tasks monthly and submit to district manager
• Follow scrap and sludge tank policies and procedures for processing
• Complete all training assigned in a timely manner
• Complete all MyWork tasks daily
• Know how to use Smartsheet in the portal
• Attend and participate in Teams/Zoom meetings when scheduled
• Know how to use an incident report

• Understand and uphold HR and Loss Prevention policies and procedures
• Recruit Design & Service Center Team Members using the Talent Acquisition Guide
• Train all DSC Team Members in their areas of responsibility
• Coach DSC Team Members to improve performance
• When applicable, hold Team Members accountable to improve performance or…