Senior Client Manager

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Innovating to Impact

Job Description:

Innovating to Impact

Dentsu is a global marketing and advertising agency network founded in Tokyo, in 1901, and now operates in over 145 countries. It specializes in creating meaningful media experiences across major global platforms, original content production and influencer programs.

With our unique combination of Media, Customer Experience Management, and Creative, we push the boundaries of business transformation and sustainable growth for brands, people and society.

Role Outline:

The purpose of the role is to manage defined client accounts independently, acting as the main point of contact for day-to-day and strategic discussions. The Senior Client Manager ensures smooth operations, drives strategic initiatives, and creates opportunities for specialists to contribute fully. This role combines leadership, strategic consulting, project management, and financial accountability to deliver exceptional client service and agency growth.

• Act as independent and main point of contact in the day to day and strategic discussions for the designated clients
• Management of the clients regarding efficient work deployment in consideration of the client contract
• Fee and bonus control as well as alignment of client management based on contractually defined KPIs
• Independent processing of briefings and client requests with critical consideration
• Independent problem solving for clients' problems (sense for the right time to involve the supervisor)
• Take all necessary measures to be a trusted partner for the clients, understand their business, issues, opportunities and objectives, consequently ensuring maximum value for the agency’s services
• Work with the Managing Director (MD), Client Director (CD), Head of Investment and planners to proactively develop ideas, strategic proposals and presentations aimed at driving the client’s business forward and, by doing so, developing growth revenue for the agency
• Project management for client communication plans including timelines, budget, execution, reporting, learnings, insights, invoicing, etc.
• Oversees processes to ensure smooth financial operations
• Support Client Director with budget planning and forecasting as well as client requests
• Responsible, within global clients, to follow the guidance, rules, and answer to all the tasks in the professional and timely manner
• Regular, proactive reporting of all client activities to the client
• Assist the CD in developing a clear annual plan for the development of each account
• Works collaboratively across Dentsu and across network as needed – uses good knowledge of products and services to drive business value for clients and Dentsu
• Reviews plans to drive greater margin and value through innovation and better and different ways of working
• Effectively support and motivate internal team to produce best in class work
• Cross- and Up-selling of Dentsu and Merkle services
• Advising clients on holistic media strategies
• Developing clients in media landscape transformation and opportunities that media provides
• Independent derivation of client strategies - confidence and expertise in all media questions
• Confidence in consulting discussions and independent presentation of projects to clients
• Independent adherence to deadlines and quality standards of documents

Global Reach with Local Expertise:
Join a network that spans 145 countries, with over 70,000 talented employees. Collaborate with bright minds worldwide and gain insights from diverse industries and markets.

Innovation at Our Core:
For over 120 years, we have been pushing boundaries to connect brands with their audiences through cutting-edge technology, creativity, and transformative solutions.

Commitment to Impact:
We focus on driving meaningful outcomes for our clients and their communities, whether through increasing revenue, influencing behavior change, or fostering positive organizational culture.

Collaborative Network:
Work alongside six global brands all united in delivering highly integrated and scaled transformation solutions.

• 25 days of holidays
• 2 volunteer days for charitable activities
• Mental Health:
  Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assistance program to support your well-being
• 40-hour week & overtime compensation
• Flexible working hours model (flextime)
• Independent home office management
• State-of-the-art, creative office space with ergonomically equipped workstations
• Pet friendly offices
• Full access to Dentsu Academy, on-site learning sessions, online language courses
• Referral bonus program
• Workation possibility
• Team events: company parties, monthly breakfasts, aperos

Zürich

Dentsu Media

Full time

Permanent