Senior Operations Specialist, Robot

About the Team:

Door Dash Labs is an independent team within Door Dash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

As a Senior Operations Specialist, Robot (Shift Lead) in our Robot Operations, you will play a critical role in leading and guiding a team of operators to ensure smooth daily operations. You’ll foster a culture of excellence, accountability, and adaptability while ensuring operational goals are met. This role requires strong communication, leadership, and problem‑solving skills.

Team Leadership:

• Oversee and support a team of operators (same or one level lower) during assigned shifts.
• Foster a collaborative and high-performance culture.
• Provide constructive feedback and results-driven insights to team members and management.

Operational Excellence:

• Ensure deployment schedules are adhered to and promptly communicate any delays.
• Monitor and enforce adherence to break/rotation schedules.
• Handle escalations and resolve or close out tickets as needed.

Communication & Reporting:

• Act as the primary point of contact between the team and management during your shift.
• Compile and deliver clear and actionable feedback to both the team and leadership.
• Escalate issues appropriately, ensuring correct stakeholders are informed.

Ad Hoc Support:

• Assist with special tasks or challenges that arise during the shift.
• Proactively address and resolve any operational roadblocks.

Accountability:

• Support and enforce the Robot Operations Accountability process.
• Maintain accurate documentation of escalations, resolutions, and team performance.

• Proven experience in a leadership or supervisory role, ideally in operations, logistics, or robotics.
• Strong communication skills with the ability to convey information effectively to team members and leadership.
• Demonstrated ability to foster a culture of accountability and excellence.
• Adaptable and solution-oriented in fast-paced or unexpected situations.
• Proficiency in using operational tools and software for tracking tasks and reporting.
• Ability to prioritize and multitask effectively during busy shifts.

How to Apply:

Submit your resume and a brief cover letter explaining why you’re a great fit for this role.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here.

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

Door Dash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). Door Dash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week;…