Regional Service Delivery Technical Manager; Drilling Services

Overview

Regional Service Delivery Technical Manager - Drilling Services

Are you a leader looking for a new opportunity? Do you enjoy working with global customers to create innovative solutions?

Baker Hughes has an opening in its Oilfield Services (OFS) Product Company for a Service Delivery Leader for the Drilling Services (DRS) Product Line at our facility in 2001 Rankin Road, Houston TX. As a leader in the oilfield services industry, Baker Hughes offers opportunities for qualified people who want to grow in our high performance organization. Our leading technologies and our ability to apply them safely and effectively create value for our customers and our shareholders.

• Responsible for the Regional Service Delivery organization within the region:
  Applications Engineering, Technical Support, Reliability and Remote Operations Services (ROS/ROMS).
• Accountable for product line operational performance within the region: NPT, % Good Runs, MTBF, etc.
• Planning and execution of the remote operations strategy to drive operational productivity.
• Local customer engagement and alignment regarding service delivery and performance goals within operations.
• Preparation and participation of regular business performance reviews meetings with key accounts.
• Participate in high impact incident response with local customers and implementation of Critical Response Teams.
• Conduct readiness assessment reviews of personnel, equipment, facilities to deliver business plans and customer expectations and escalate to global team as necessary.
• Accountable for targeted Operational KPIs; monitor KPI to evaluate effectiveness of operational activity and drive continuous improvement.
• Implementation and monitoring of the BHGE Service Delivery Process – Managing the Job Cycle; ensure transactional discipline and adoption of the process and content.
• Ensure trained and competent personnel perform each activity (CMP program).
• Manage and provide oversight to hiring, talent pipeline, career development, annual appraisals and succession planning.
• Participate in quality and operations improvement efforts; identify gaps in local capabilities and develop improvement plans to ensure compliance with global standards.
• Field incident management process reporting, root cause determination, corrective actions and closure.

• Bachelor's degree from an accredited university or equivalent and relevant industry experience within the product line.
• At least 10 years of experience in operational management and/or service delivery within the Regions for the designated product line.
• Customer facing experience.
• Excellent communication skills, tact and diplomacy to interface with various internal and external customers.
• Enthusiastic, positive attitude and team player; creative and original thinking; excellent problem solving skills; computer literate.
• Analytical, dynamic; proficiency in English and Spanish; travel 35% - 40%.
• Proficiency in Portuguese.

We recognize that everyone is different and the way people work and deliver at their best varies. In this role, we offer flexible working patterns:

• Occasional home working possible when not on customer site.

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. We are committed to achieving net-zero carbon emissions by 2050 and to making energy safer, cleaner and more efficient.

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

As part of our commitment to health & safety, this role requires full vaccination for COVID-19 prior to beginning work.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). Coverage options and contributions depend on elections, base salary, and plan requirements.

This position is eligible for our comprehensive benefits package and additional forms of compensation such as bonuses, subject to plan terms.

EEO Statement

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.