Commercial Lines Account Manager - Producer Operations Team; Fully Remote

Account Manager - Commercial Lines (Fully Remote)

Role:
Providing support to new producers during the first 3-6 months with account management and service; assisting other IOA account teams as needed.

Book Focus:
General, Contractor, Professional Liability, Real Estate.

About the Role:

Manage assigned book of business, ensure account retention, support new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions.

Responsibilities:

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, present proposals.
• Monitor accounts receivable reports and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms ensuring data accuracy.
• Monitor and maintain activity/suspense for timely completion.
• Maintain frequent, transparent communication with account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, respond quickly.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership, champion IOA values.

Qualifications:

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active P&C licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

Benefits:

• Competitive salaries / bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, sick time.
• 401K with employer match.
• Professional growth & career progression opportunities.
• Respectful culture & work/family life balance.
• Community service commitment.
• Supportive teammates, rewarding work environment.

Application Process:

• 30‑Minute phone screen, online assessments, and interview(s).

Salary Range: $70K to $90K per year, depending on experience and location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.