Remote Operations Center Manager

Remote Operations Center Manager

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At NAES, you’ll find engaging and challenging career opportunities in the power generation, renewable energy and industrial construction industry. At every level of the company, we share a common goal: to instill confidence in our clients through our steadfast commitment to safety, integrity and quality of work.

As the largest independent operator of power facilities in the industry, we’ve become an employer of choice. We strive to attract and retain employees by offering competitive compensation, a comprehensive benefits package (including retirement) and promotional opportunities.

NAES is seeking an experienced individual for a Remote Operations Center (ROC) Manager position for our Performance, Diagnostics, and Operations Center (PDOC). Our PDOC monitors and diagnoses early failure modes to prevent further propagation, thus preventing higher costs of repairs, increase revenue loss, and unplanned outages. The PDOC will also perform selected remote operations of power generation and production facilities, including renewables.

The role is a critical component of the Operations & Maintenance (O&M) team that is responsible for the reliability of our power generation fleet including leadership in the areas of condition‑based maintenance through predictive analytics and collaboration with product and service subject‑matter experts (SMEs) to facilitate response directives.

• Lead, manage, and develop a team of Remote Operations Center Operators responsible for real‑time monitoring and control of multiple generation facilities.
• Ensure safe, compliant, and efficient operation of assets in accordance with NERC, OSHA, and environmental regulations.
• Oversee daily operational performance, alarms, and events—providing timely direction to field operators or plant personnel as needed.
• Develop and maintain standard operating procedures, escalation protocols, and communication frameworks between the ROC and site teams.
• Analyze operational data to identify trends, performance deviations, and opportunities for optimization.
• Coordinate with maintenance, engineering, and IT/OT teams to support plant reliability and cybersecurity initiatives.
• Implement continuous improvement initiatives to enhance ROC efficiency, situational awareness, and automation capabilities.
• Manage staffing schedules to ensure continuous 24/7 coverage and operational readiness.
• Provide training, mentoring, and performance feedback to ROC staff.
• Support event investigations, root cause analyses, and corrective action tracking.
• Participate in budget planning, capital project reviews, and operational readiness for new or acquired facilities.
• Recruit, develop, and train the PDOC team.
• Manage and coach team members to meet objectives and goals.
• Oversee the implementation of predictive models and algorithms.
• Establish and maintain monitoring plan for health of the contracted facilities.
• Oversee investigation to evaluate and develop corrective actions to address adverse trends.
• Oversee remote monitoring and operations of thermal performance of facility systems and prepare reports.

• Experience with SCADA, DCS, or other industrial control systems.
• Demonstrated understanding of generation technologies (e.g., natural gas, combined cycle, solar, wind, battery storage).
• Functional understanding of operating in a medium impact NERC/CIP environment.
• A thorough demonstrated understanding of power plant and production operations, including a working knowledge of the O&M function.
• Working knowledge of CMMS (e.g., Maximo, SAP PM) and digital asset management systems.
• A strong understanding and commitment to Quality Management Systems and Programs.
• A thorough, demonstrated knowledge of energy facility operations, O&M contracts, and management methods necessary to control and improve the business.
• Understanding of budgets, bid proposals, contract evaluation, and basic accounting principles, plant economics, and power pool and energy market operations.
• Analyze and interpret data to make sound professional judgments and…