Housekeeping and Buildings Coordinator

Overview

Career Opportunities with YMCA of Rock River Valley

YOUR IMPACT
The Housekeeping & Building Supervisor Coordinator is responsible for consistently creating a clean, safe, functional and inspiring environment, a critical component of the YMCA experience. They will provide leadership to the housekeeping and building supervisor teams, including day-to-day and deep cleaning schedules and responsibilities. This position will also lead a team to build positive relationships with staff, volunteers, members and program participants through effective listening and communication.

This role is crucial in providing a welcoming and safe environment for all.

To support the branches, programs, and people they serve, regular remote work arrangements are not available for this position. While occasional remote work may be permitted with prior approval from the supervisor, coordinators are required to maintain a consistent on-site presence and should not expect regular remote work arrangements.

• Develops strategies to motivate staff and achieve goals. Provide clear job expectations for all supported roles.
• Drive team engagement and effectiveness, modeling and setting high standards for service and leadership.
• Serves as a member of their branch, Housekeeping & Building Supervisor Department and YMCA leadership teams. Will attend all scheduled meetings, included, but not limited to, branch team meetings, operation meetings, and leadership meetings.
• Fosters a culture that builds trust and treats all team members and colleagues with respect; constructively and immediately deals with conflict; gains commitment and provides clarity; holds team members accountable and cultivates peer accountability; and achieves results to meet strategic and operational goals.
• Provides direct supervision to leads and frontline staff to ensure their professional development and success.
• Recognizes, develops, and strategizes department staffing needs.
• Manages and supports through staffing, scheduling, payroll and programming. Follows all YMCA policies and industry-leading practices as well as local, state and federal regulations and laws.
• Creates, implements and documents an annual training/meeting calendar that meets or exceed leading industry standards, YUSA standards and the association's general liability insurance recommendations.
• Seeks and provides regular feedback. This includes: meeting with all housekeeping and building supervisor staff two times per year; meeting with housekeeping and building supervisor team 6 times per year; meets with association housekeeping and building supervisor peers monthly.
• Participates in committees as requested.
• Supports their Branch Executive Director through hosting and leading annual branch meeting.
• Collaborates with their Branch Executive Director in the hiring process.
• Partners with Branch Executive Director and association peers to develop Association Housekeeping & Building Supervisor Staff Handbook, ensuring all policies and procedures are up to date annually.

• Oversees daily cleaning tasks to ensure a spotless and welcoming facility. This includes common areas, restrooms, locker rooms, and additional spaces to attract and retain members.
• Develops and implements quality control measures to attract and retain members by ensuring that the facility and grounds are functional, safe, clean, organized, and inspiring.
• Ensures a “best in class” member experience.
• Maintains an inventory of cleaning supplies, tools, and equipment. Ensure timely replenishment, repair, and proper storage.
• Responds promptly to member and participant concerns, typically within 24-48 hours, across phone, email, and other communication channels.
• Develops and implements strategies to build capacity and provide exceptional customer experience using participant usage and feedback data.
• Responsible for meeting, and/or exceeding budgeted revenue while appropriately managing expenses.
• Participate and support staff, annual, and capital campaigns.
• Be visible, accessible, and responsive in membership areas.
• Ensures all communication materials are accurate,…