Operations Manager

Business Manager | Expert in Streamlining Business Processes and Driving Organizational Growth

Company Description

Founded in 1974, Mid-American Elevator Company, Inc. is Chicago’s largest independent elevator company and a trusted industry leader. Family‑owned and operated, the company combines the resources necessary to handle large‑scale elevator construction, renovation, and maintenance projects with a personal touch. Operating from six locations, Mid‑American prioritizes safety, reliability, and exceptional customer service. The company specializes in comprehensive elevator maintenance and repairs, offering flexible service contracts and competitive pricing often well below that of original equipment manufacturers (OEMs).

With highly skilled mechanics and in‑house control engineers, Mid‑American is equipped to handle virtually all brands and types of elevators and escalators.

Role Description

This is a full‑time hybrid role as an Elevator Operations Manager, located in Everett, WA, with opportunities for partial work from home. In this role, you will oversee daily operations related to elevator and escalator maintenance, service, and repair.

• Manage a team of technicians, ensuring compliance with safety standards.
• Develop client relationships and schedule maintenance and repair tasks.
• Manage inventory and supervise completion of projects and service contracts.
• Manage budgets, analyze operational data, and drive efficiency improvements.
• Oversee scheduling, prioritize tasks, and manage resources efficiently.

• Knowledge of elevator and escalator systems and familiarity with their maintenance, repair, and operation.
• Strong leadership, team management, and decision‑making skills.
• Proven experience in analyzing operational performance and driving process improvements.
• Excellent written and verbal communication skills for client interaction and team collaboration.
• Familiarity with safety regulations and compliance standards for elevator operation.
• Bachelor’s degree in business administration or a related field is preferred.

• Health, life and dental insurance packages for qualified individuals.
• Generous PTO.

Mid‑Senior level

Full‑time

Management and Manufacturing