Supervisor NOC - Network

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For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Although you’ll be hired as a Crown Castle employee, your employment and the responsibilities associated with this job likely will transition to an acquiring company in the future. For more information, please visit:

Crown Castle is seeking a Shift Supervisor within our Network Operations Center (NOC). The candidate will oversee the day‑to‑day monitoring and management of Crown Castle’s transport, IP, and Ethernet networks and customer solutions. The Shift Supervisor will work cross‑functionally with internal departments, external vendors and the NOC management team to resolve issues in our deployed infrastructure. Additionally, the Shift Manager is expected to provide leadership and guidance to a team of 8‑10 technicians across three geographically diverse operations centers.

• Regular review of all outstanding tickets to ensure SLA’s are being met
• Consistent oversight of all issues to ensure continued communication with customers
• Continuously review all NMS and EMS systems
• Ensure equal distribution of workload across shift technicians
• Take ownership of escalations from team members and engage in direct customer communications
• Consistently review the phone system to ensure the appropriate number of technicians are available to avoid customers experiencing extended wait time
• Prioritize work as needed during the shift
• Be the liaison between management and the technicians so their focus is toward daily responsibilities
• Incident Manager during all outages: ensure all teams are engaged and providing timely updates, confirm all customer communications and updates per Incident Management guidelines, and construct and deliver high‑quality updates on issues to the Executive Management team
• Create, organize and distribute documentation for the team
• Establish training development plans for team members and work with the leadership team to build training curriculum for technicians
• Provide feedback to management on process and procedural improvement
• Produce daily reports on technicians performance
• Mentor each team member on any issues as needed
• Lead by example and drive the core values of the company
• Always ensure a quality customer experience

• Bachelor's degree from an accredited college or university in computer science or a related area required
• Equivalent work experience in a similar position may be substituted for educational requirements
• Certifications in leading networking hardware/software preferred

• 5+ years’ leadership experience
• Ability to provide coaching, delegation and recognition to colleagues
• Ability to build a strong, cohesive team whose members have complementary strengths
• Ability to promote cross‑functional collaboration and teamwork
• Ability to coordinate, distribute and appropriately schedule work and the necessary resources required to effectively perform that work

Reports to:

Manager, NOC - Network

Title(s) of direct reports (if applicable): NOC Technician

This role falls into our hybrid work model, which is 2 days work from home and 3 days in the office to optimize collaboration, relationship building and key stakeholder engagement. Shift: 24x7 coverage. Specific days and hours to be determined.

At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a…