Account Manager- Commercial Lines - Remote; General Book

Account Manager – Commercial Lines (Remote – General Book)

Title: Account Manager – Commercial Lines

Work Mode: Remote (Florida Residents Only) |
Location/Supporting: Jacksonville, FL |
Book Focus: General, Construction, Contractors, Real Estate

Remote Work Policy: Individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as business needs arise. All remote workers must maintain a dedicated, distraction‑free workspace. Remote work is not a substitute for personal responsibilities such as childcare or elder care.

About the Role: Manage an assigned book of business to ensure account retention and support new business. Coordinate administrative and customer service activities, resolve complex issues and prevent errors or omissions.

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor activity and suspense to ensure timely completion.
• Communicate workload status and issues with the account team.
• Deliver excellent service and proactively anticipate needs.
• Stay updated on company policies and procedures.
• Seek and adopt best practices for continuous improvement.
• Champion IOA values, demonstrating integrity and leadership.

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office.
• High School Diploma or equivalent.

• Competitive salary and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture with work‑family balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑minute phone screen.
• Online assessments.
• Interview(s).

Salary Range: $65,000 – $90,000 annually depending on experience and skills.

Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.