Manager, LMS Administration and Operations

Job Summary

The Manager, LMS Operations & Administration position works as part of the U.S. Ethics & Compliance Training & Documentation team to lead all components of our Learning Management System (LMS) including all non-GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives.

This position will have direct oversight of two Contracted Workers.

• Responsible for the operational oversight of all LMS activities including but not limited to:
• Partner with internal LMS Support Team to perform needs assessments and analysis on platform operations to ensure organizational needs are being met. Leads the incorporation, socialization, and training of resulting LMS improvements.
• Owns all non-GxP LMS usage workflows and processes with business owners for suitability/fit; suggests and implements alternatives as needed
• Regularly perform reviews of existing training curricula, identify gaps in course assignments and implement necessary changes.
• Create, maintain, and run scheduled as well as custom reports, in a timely manner, as designated for analysis and decision making. Create new reports as requested.
• Assist in managing external vendors, suppliers, and internal business partners as needed with a continuous improvement mindset.
• Partner across departments as necessary to initiate timely and compliant learning initiatives
• Continually enhance our methods and materials based on best practices in the industry, emerging technologies, vendor resources and products, business unit requirements and expectations, and feedback from customers, trainers and associates.
• Ensure operational alignment across OAPI/OPDC learning community
• Develop and deliver LMS platform training when required.
• Oversee the work of two remote-based contracted resources.
• Represent Field Training and Development’s unique needs at governance and committee meetings/working groups

• Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities
• 5 years of Learning Management System (LMS) experience
• Advanced working knowledge of Learn Share LMS
• Understanding of current approaches in applying technology in learning solutions and experience implementing e-Learning and web-based programs.
• Strong technical acumen; proficiency in Microsoft Office 365, SCORM; experience with Tin Can/xAPI, LRS’s, and general technical troubleshooting
• Ability to work in a fast-paced environment and be comfortable with consistent change
• Detail-oriented with strong organizational skills
• Strong written and verbal communication skills
• Ability to prioritize and manage multiple responsibilities at once
• Positive can-do attitude; always willing to learn
• Strong analytical/technical skills
• Comfortable with data management/data manipulation
• Resiliency and tolerance of ambiguity

• Experience in pharmaceuticals/medical devices or other regulated industry
• Embody a customer service mentality as you communicate and support field sales teams
• Experience leading Contract Workers remotely

• Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities

Accountability for Results – Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

Strategic Thinking & Problem Solving – Make decisions considering the long-term impact to customers, patients, employees, and the business.

Patient & Customer Centricity – Maintain an ongoing focus on the needs of our customers and/or key stakeholders.

Impactful Communication – Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

Respectful Collaboration – Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.

Empowered Development – Play an active role in professional development as a business imperative.

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