Commercial Insurance Account Manager - Transportation; Remote

Commercial Insurance Account Manager - Transportation (Remote Opportunity)

Salary Range: $70,000 – $100,000 per year, depending on experience.

Location:

Fully Remote (Pacific or Mountain Time Zones) – Supporting:
Lehi, UT.

Book Focus:
Transportation.

Required:

active P&C license & experience with commercial transportation accounts.

Remote work policy:
Individuals living within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity. A dedicated, distraction‑free workspace is required. Remote work does not replace childcare, elder care, or other personal responsibilities during working hours. To view branch locations, visit

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

• Technical Competence:
  Maintain technical competence and industry expertise.
• Team Leadership:
  Direct daily activities of the account management team.
• Customer Service:
  Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management:
  Manage policy expirations and renewals.
• Renewal Process:
  Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable:
  Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance:
  Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring:
  Monitor and maintain activity/suspense to ensure timely completion.
• Communication:
  Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence:
  Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance:
  Stay updated on company policies and procedures.
• Continuous Improvement:
  Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values:
  Demonstrate integrity and leadership.

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

• Competitive salaries and bonus potential.
• Company‑paid health insurance.
• Paid holidays, vacations, and sick time.
• 401(k) with employer match.
• Professional growth and career progression opportunities.
• Respectful culture and work/family balance.
• Community service commitment.
• Supportive teammates and a rewarding work environment.

• 30‑Minute Phone Screen, Online Assessments, and Interview(s).

Insurance Office of America is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.