Assessment Centre Manager

General information

Job Posting

Title:

Assessment Centre Manager

Date:
Monday, December 29, 2025

City:
Nottingham

Country:
United Kingdom

Working time:
Full-time

Closing Date: 09-Jan-2026

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

AC Manager is a Manager role within Operations, reporting to the Area Manager.

Salary – £38,000

Hybrid role covering Nottingham and home based. Roughly 3 days per week on site.

• 25 days annual leave
• 9% combined pension
• Flexible benefits package
• Holiday trade scheme

The AC Manager is the single point of accountability for delivery of volume, quality, and applicable service level performance targets of an AC or a group of smaller ACs. The role is responsible for leadership and oversight of AC operations, including assessments, admin activities, customer service, facilities, and health & safety.

• Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels
• Deliver team objectives and performance against targets through robust performance management methods
• Facilitate communications which support delivery
• Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery
• Work with Area Manager to drive continuous improvement and disseminate through team
• Investigate and resolve customer complaints and elevate serious complaints as required
• Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Team Performance Leader(s) Clinical Standards Lead(s) if required)
• Ensure Team Performance Leader(s) or Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets
• Ensure Team Performance Leader(s) or Clinical Standards Lead(s) follow appropriate processes to elevate clinical questions and communicate resolution
• Support the continuous professional development of staff and encourage shared learning
• Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence
• Other ad hoc duties as required

• Clinical ACMs should retain and maintain their approval for all areas they are trained, and as and when required by the operation you will be expected to carry out assessments and other clinical duties
• Experience leading and developing teams
• Experience of delivering challenging performance targets
• Clinical experience helpful but not essential

• Able to balance needs of the business and customer / client. Seeks feedback and reviews and refines approaches to anticipate and deliver better customer / client service
• Delivers high quality work; manages and monitors the quality of work by team and takes action to ensure standards are met
• Able to meet workload requirements and to manage, allocate and monitor team workload to meet output expectations
• Able to build good working relationships and promote cooperation within and across departments / locations to deliver results
• Able to communicate clearly; able to employ a variety of media to communicate effectively with, understand and influence a range of audiences
• Able to champion direction set by senior management and inspire team to deliver results
• Able to drive continuous improvement