Senior Manager, Customer Excellence — Remote

A leading global hospitality company is seeking a Senior Manager for their Customer Excellence Team. This role involves managing project deliverables, collaborating with corporate teams, and ensuring quality service delivery to enhance customer experiences. The ideal candidate has extensive project management experience, particularly in a high-volume contact center environment. Key responsibilities include configuring processes, conducting business assessments, and leading initiatives that drive customer satisfaction.

A competitive salary range of $85,000 to $130,000 is offered, reflective of experience and location.
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