Neighbourhood Coach

Operational patch: Cirencester and surrounding areas
Contract: Full-time, Permanent
Hours: 37.5 per week (Monday-Friday)
Workstyle: Hybrid - a mix of working from home and office
Other requirements: Full driving licence and access to a vehicle
Closing Date: Friday 16 January 2026
Date of Interview: Thursday 29 January 2026 in Tewkesbury

If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team.

As a neighbourhood coach, you'll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.

Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You'll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.

Working closely with our maintenance and lettings teams, you'll make sure we effectively allocate empty homes, manage customers' expectations around repairs as well as elevate any property maintenance issues.

To be successful, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn't shy away from having difficult conversations.

This role is full time and subject to an enhanced DBS check. You'll travel to and from surrounding areas as required. Regular home working is available.

• Has experience working in a customer facing role, ideally within housing management
• Strives to achieve performance targets, maximising customer satisfaction
• Is tenacious and resilient - who does what it takes to achieve the right outcome
• Sees the best in people and has the capacity to coach
• Has a reputation for first-rate influencing, negotiating and relationship building skills
• Has access to a vehicle and a full driving licence

By joining Bromford, (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.

The closing date is Friday 16 January 2026 with interviews taking place on Thursday 29 January at our Tewkesbury office.