Deputy Manager, Disability Service

Salary: 35608 - 37694 per annum

Newcastle University is a great place to work with excellent benefits. We have a generous holiday package; plus the opportunity to buy more great pension schemes and a number of health and wellbeing initiatives to support you.

13 November 2025

The Student Wellbeing Service is seeking to appoint an exceptional candidate to the post of Deputy Manager. Reporting to and working closely with the Manager of the Disability Team you will play a pivotal role in the effective operational and team management of the service.

The role requires strong line management skills to lead and support staff oversee daily operations and uphold service standards. You will also form a key part of the senior escalation process offering expert advice to internal and external colleagues and students in complex or high‑risk situations ensuring responsive, informed and legally compliant decision‑making. This includes contributing to the delivery of high‑quality support that meets the University’s statutory obligations ensuring appropriate guidance, reasonable adjustments and tailored support for students with disabilities including those with mental health challenges.

A central aspect of the role involves line management of Disability Practitioners; supporting them to remove barriers to success for students with disabilities and co‑occurring conditions to ensure these students experience equitable access to all aspects of university life including learning, teaching, assessment, accommodation and additional support. The post holder will also promote a positive, respectful and inclusive team culture that supports team cohesion and student access, progression and retention.

The role will involve close operational collaboration with the Students Union, university departments and key external stakeholders to support strategic priorities and ensure compliance with legal and sector obligations regarding disabled students.

As visible leadership is key to the success of this post it is primarily campus‑based with the potential for some home working once the role is fully embedded.

The role is campus based. There may be occasional flexible hybrid working dependent on service need. The fixed working hours are Monday to Friday 9am‑5pm.

We welcome applications from people from all backgrounds. We are a Disability Confident employer which means that we offer an interview to any applicant applying under the scheme that meets the essential criteria for a role.

Interviews to be held on Thursday 27th November 2025.

If having read the job description and person specification you require information that is not covered please contact Sandy Alden by email. You can also find further information about the Student Wellbeing Service online.

To apply please upload CV and cover letter evidencing how you meet the essential criteria as described within the person specification of the job description. Please also provide answers to the 3 mandatory application questions.

Service Leadership:
Work alongside the Manager to lead and develop a professional, welcoming and accessible service that responds effectively to the diverse needs of the student population.

Integrated Student Support:
Collaborate with colleagues across SHWS to support an integrated and holistic student support model.

Representation and Partnership:
Represent the service and university at local and national multi‑disciplinary groups where required, building and maintaining partnerships to support a safe and positive student experience.

Line Management and Development:
Provide effective line management to direct reports, monitor performance against agreed targets and support staff development to ensure high levels of individual and team performance.

Operational Oversight:
Support the leadership of day‑to‑day operational and personnel processes including induction, absence and leave management, probation, performance reviews and staffing finance.

Policy and Procedure Development:
Support the development, review, implementation and evaluation of relevant policies and procedures to ensure effective and inclusive service…