ASC Customer Services Operations Manager
New Jersey, USA
Listed on 2026-01-02
-
Management
Healthcare Management, General Management
ASC Customer Services Operations Manager
Job Location:
Gloucester. This is a Gloucestershire County Council job.
- Job Title:
ASC Customer Services Operations Manager - Job Location:
Shire Hall, Block 5, 4th Floor - Contract Type:
Permanent - Closing Date: 18/01/2026
- Job Requisition Number: 13201
- This post is not open to job share
Are you ready for a new challenge and looking for the next step in your management career?
We have a Customer Service Team Operations Manager role available in our Adult Support Services, which offers an excellent opportunity to contribute to the development of the service and to bring your leadership and managerial expertise to the next level!
This opportunity combines line management responsibility with the strategic planning and development of our service. The post is based at Shire Hall in Gloucester. We offer flexible working with a mix of office and home working.
About the role:You will be responsible for the day‑to‑day operations of the customer service department and ensure that customer teams (including Contact Center, Shire Hall Reception areas, and Blue Badge) are providing excellent service. You will engage key stakeholders to develop and implement policies and procedures and ensure that budgets and resources are managed effectively.
About you:You will have experience in management and development of a range of services within a defined service area (preferably customer services), and a desire to progress these skills further. You will have provided extensive staff management and leadership expertise. You will also have knowledge and understanding of project management, information security, budget and risks management, and be innovative, progressive, and able to provide a creative approach to problem‑solving and juggling priorities.
About us:Gloucestershire County Council Adult Social Care is on an exciting journey, working to the Three Conversation approach, a model that re‑emphasises focus on people, their strengths and the networks and community around them.
- Regular formal and informal support
- Safe, supportive and positive working environment with regular, robust supervision
- Access to training and development and leadership conferences, enabling you to develop your skills
- Flexible working opportunities, including flexi‑time and remote working (subject to the needs of the role – please discuss this at interview)
- 25.5 days annual leave rising to 30.5 days after 5 years’ service, plus bank holidays
- Membership of a Local Government Pension Scheme
- Clear career progression pathways, to support you in progressing professionally and personally
- Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
- Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
We are an easy commute from many locations, view our commuting times map to see what we mean. However, we understand that commuting isn’t for everyone, so if you are in the process of relocating, why not email us to discuss opportunities further.
How to apply:To start your journey with us, click ‘Apply’ today!
Please write your application with consideration for the criteria in the Job Description. This should include examples of why you should be considered, and the experience, skills and knowledge that you would bring to the post. You will find a link below to our Job Description.
Additional Information:Interviews will be held on the week commencing January 26th.
The council is not currently able to offer sponsorship in this role. Candidates will need to have right to work that enables them to commit to at least 6 months employment. Right to work is not transferable from a sponsored role held with another employer.
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