Decision Quality and Controls, Principal Process Manager

Work at Home - Decision Quality and Controls, Principal Process Manager

Decision Quality and Controls is the face of Monitoring and Controls for Customer Protection. We take Quality monitoring to the next level by designing controls that are criteria based targeting key failure modes and testable meeting Enterprise Standards. We are looking for a process engineer with expertise in Data and Reporting that will fast track us into automation. In this role you will partner with key stakeholders across Retail Bank Fraud to automate and enhance dashboards, processes and reporting and craft compelling stories backed by data.

• Drive forward strategy for execution of controls support including process assessments and enhancements, make recommendations and influence change

• Leads, influences, and mentors associates within a dotted line team through large and/or complex process or projects with significant impact, delegating and collaborating as appropriate that span across the function and requires cross functional influence to drive impact across job families, function, and/or business partners

• Possesses advanced knowledge of SQL, Teamsites and Tableau with the ability to build moderate to complex dashboards

• Responsible for making strategic improvements of processes or initiatives to enhance performance of job area and often works cross functional to provide strategic impact across broader organization

• Makes analytical assumptions independently and obtains the appropriate level of approvals

• Sets strategic direction for own job area to meet the overall team objectives while partnering with peers to set consistency across the director-level in order to have significant and long lasting impact on department results.

• Presents data driven presentations of medium complexity inside and outside of immediate team, autonomously influencing parties within and outside of job area

• Apply leadership skills such as communication and change management to help drive key priorities like technology changes and continuous improvement

• Analyze information to proactively identify risk, trends, and process improvements while reporting on risk topics to Sr Leadership

• Advise and consult with teams to help develop well designed products, practices and processes

• Consult and knowledge share with leaders to help build control subject matter experts

• Thoughtfully innovate by pushing the boundaries of how we do things, elevating the team by challenging current processes and articulating a point-of-view to drive change.

• Demonstrate sound judgment by independently considering and prioritizing urgent versus important work and making the right trade-offs to protect bandwidth and drive key results.

• Structure and solve medium-to-high complexity, open-ended problems, applying a structured analytical approach even when information isn’t perfect.

• Proactively bring stakeholders in and along the journey of projects/Business status

• Communicates effectively up and down the stakeholder spectrum (local team members to SLT audiences)

• Works with stakeholders to understand customer’s needs and components required through regular engagement and works to achieve them with light guidance from manager

• Develops strong network of partners within Retail Bank and builds effective relationships

• Leads outward beyond immediate team and account for others priorities when driving work

• Influences the outcome of projects and efforts through SME knowledge, etc, not only delivering results but impacting outcome

• Successfully executes core work as part of a collaborative team in highly complex work assignments

• Understands business context to connect own work to broader organization work and begins to incorporate that into prioritization decisions

• Exhibits fungibility through multiple roles or team chances

• Escalates appropriately with thoughtful and creative recommendations on how to proceed

• Handles change in an effective manner

• Owns and effectively manages multiple pod lane priorities or objectives end to end with limited guidance and escalates appropriately

• Proactively adapts and re-prioritizes workload in response to needed trade-offs…