Technical Review Specialist, Mass Save Turnkey Services

Technical Review Specialist, Mass Save Turnkey Services

Join to apply for the Technical Review Specialist, Mass Save Turnkey Services role at Abode Energy Management

This remote position is located in New England. Abode Energy Management, a fast‑growing energy efficiency program implementer in the Northeast, backs its mission with action by donating at least 1% of the annual revenue to vetted environmental nonprofits. We offer competitive benefits including Medical, Dental, Vision, Life, Disability Insurance, matching 401(k), fully paid Parental Leave, and generous paid time off.

Abode manages the residential component of the Mass Save® program, ensuring contractors adhere to program standards. The new statewide Turnkey Services initiative assists moderate‑income homeowners with energy‑saving upgrades. This role reviews contractor documentation throughout the process, resolves issues, and ensures homeowners receive support.

• Conduct a detailed review of quote submissions, including heat pump projects and pre‑weatherization opportunities. Track projects and provide feedback to contractors.
• Ensure contractor documents and processes are complete and correct in the Mass Save® software.
• Identify trends from reviews to improve overall work processes, as time permits.
• Meet regularly with internal teams to review project status and strategy.
• Assist with contractor meetings to discuss specific projects.
• Maintain and update program databases and customer management systems.
• Actively respond to email and phone inquiries from customers and contractors.
• Support resolution of customer and contractor issues.

Must haves:

• Previous experience with heat pump technology and residential heating systems.
• Experience working with the Mass Save® program is highly desirable.

Strong candidates will have:

• Knowledge of residential construction/building science.
• Proficiency with Microsoft Office, Excel, Salesforce, and data presentation.
• Detail‑oriented, strong math skills, ability to multitask.
• Experience in a high‑volume transactional role balancing throughput and quality.
• Clear, effective oral and written communication skills.
• Adaptable, flexible, collaborative team player with a positive attitude.
• A self‑starter who manages competing demands and changing schedules.
• Associate’s degree or higher, or comparable experience.

This full‑time, exempt position offers a total compensation range of $65,000–$75,000, depending on skills and experience. The role is primarily remote with occasional travel to the Concord office or events.

Submit a résumé and cover letter via . Applications without a cover letter explaining why you fit this role will not be considered.

Abode is committed to building an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, or disability.