Senior Director School Operations, Learning; Remote

Senior Director School Operations

2 Hour Learning (Remote) – $200,000/year USD

Base pay range: $100.00/hr - $100.00/hr

Trust is what keeps every campus running. This role ensures that trust is built, safeguarded, and delivered uniformly across the board. You will serve as the national leader of campus operations, guiding a team of 30+ Campus Coordinators and Lead Campus Coordinators. When issues emerge, you are the point of escalation. Families expect identical standards of safety, hospitality, professionalism, and responsiveness no matter the location.

You design policies, frameworks, and management infrastructure that enable this consistency. You uncover weaknesses, resolve ambiguities, and create standardized campus operations without removing the capacity for judgment or personal connection from your teams.

• Direct the Campus Coordinator function on a national scale, encompassing hiring, onboarding, coaching, performance management, and terminations as necessary
• Take full ownership of all campus-level operational policies, from safety and compliance through to family experience and front‑of‑house delivery
• Collaborate with Campus Coordinators and Lead CCs to surface policy deficiencies, recurring challenges, and operational inconsistencies, then address them through systemic solutions
• Develop comprehensive playbooks, SOPs, and training resources that convert organizational expectations into consistent daily actions on campus
• Define performance benchmarks, review frequencies, and escalation protocols to ensure rapid and uniform problem resolution
• Conduct regular operational audits across campuses to confirm policies are comprehended, implemented, and driving better outcomes for families and personnel

• Overseeing the daily operations of an individual campus
• Focusing primarily on facilities improvements or construction initiatives
• Creating policies that remain theoretical documents rather than influencing actual behavior
• Serving as a detached HR liaison rather than a hands‑on people leader
• Tolerating ‘that’s just how this campus does it’ as a legitimate justification

Guarantee that every campus delivers consistent, high-caliber operational execution by directing the Campus Coordinator function, owning operational policy development, and maintaining accountability to defined standards across all teams.

• 7+ years in operations leadership, people management, or multi-site contexts where consistency and execution are critical
• Documented experience recruiting, coaching, and performance-managing frontline operational leaders across multiple locations
• Sound judgment regarding safety, compliance, customer experience, and risk oversight
• Proven capability to detect policy deficiencies and convert uncertainty into actionable, practical standards
• Confident in providing candid feedback and making difficult decisions when performance is inadequate
• Willingness to travel up to 50% to U.S. campuses
• U.S.
  
  -based and authorized to work without requiring sponsorship

• Experience in education, hospitality, healthcare, or similar high-trust, customer-facing sectors
• Track record of developing centralized training programs, playbooks, or operational standards for geographically dispersed teams
• Experience leading managers transitioning from individual contributor to leader-of-leaders

Education is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one-size-fits-all model and replacing it with AI‑driven personalized learning that helps kids master academics in just two hours a day. With students consistently ranking in the top 1–2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible.

At 2 Hour Learning, it’s talent and performance that matter.

They offer a dynamic, on‑campus and remote‑friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.

This is a full‑time (40 hours per week) long‑term position available immediately. The position requires entering into an independent contractor agreement with Crossover as a Contractor of Record. Compensation is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. Payment is weekly.

Crossover Job Code: LJ-5714-US-Elizabet-Senior Director