Automotive Operations Manager

Position: Automotive Fixed Operations Manager

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About Dent Wizard

Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Job

Title

Fixed Operations Manager

Location

Austin, TX

Compensation

$64,000 - $67,000 / Year

Position Summary

The Fixed Operations Manager is a front-line leadership and sales role responsible for driving organic revenue growth and developing Technician talent across a limited number of worksites. This position serves as the primary liaison between customers, Technicians, and the home office, ensuring operational excellence and superior customer service.

Essential Duties & Responsibilities Leadership

• Act as team leader and mentor to Technicians, providing daily guidance and support both in-person and remotely.
• Schedule Technicians and manage workload distribution.
• Collaborate with DM/ROD/RVP to ensure staffing levels meet current and future business needs.
• Hire new Technicians and oversee onboarding for smooth integration into service operations.
• Provide technical support and share best practices to maximize Technician productivity.
• Identify high-potential Technicians and coordinate advanced or cross-training opportunities.
• Deliver balanced, real-time feedback and address performance deficiencies proactively.
• Develop and implement performance improvement plans as needed.
• Conduct formal annual performance reviews.

Operations

• Serve as the pivot point between customers, Technicians, and the home office.
• Initiate and maintain business relationships with auctions, rental agencies, and auto dealers.
• Expand service offerings by educating client managers and service writers on reconditioning services (e.g., PDR, bumper and wheel restoration).
• Conduct utilization reviews of client and departmental accounts on a weekly/monthly basis.
• Perform quality checks on repairs to ensure compliance with company standards and identify revenue opportunities.
• Lead monthly Technician meetings to share company updates and strategic direction.
• Continuously improve personal sales skills and industry knowledge.

Administrative

• Ensure compliance with facility regulatory standards and company policies.
• Maintain cleanliness and organization of company supplies, tents, vehicles, and equipment.
• Manage inventory levels and control shop waste.
• Reinforce company expectations regarding professionalism, customer service, and quality standards.
• Prepare operational updates and Technician performance reports.

Qualifications Required

• Proven experience coaching and managing team performance.
• Ability to manage multiple projects with varying timelines and priorities.
• Strong service orientation and ability to collaborate across sales channels.
• Excellent presentation and communication skills; credible and persuasive communicator.
• Solid understanding of financial results and material cost management.
• Sound judgment and problem‑solving skills.
• Knowledge of local and federal environmental, health, and safety regulations.

Benefits

We offer a competitive & comprehensive benefit package including paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement

Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure

Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Automotive

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