Operations Manager; Remote in Texas

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First American’s Mortgage Solutions division supports lenders by originating, closing, and servicing quality loans. Since 1889, First American (NYSE: FAF) has championed a culture that values people, inclusivity, and innovation. Our commitment to a supportive workplace has earned us recognition on the Fortune 100 Best Companies to Work For® list for ten consecutive years and numerous diversity awards.

The Operations Manager oversees day‑to‑day functions of a segment, ensuring compliance with company procedures, training staff, and monitoring efficiency. This role advises on policy implementation and prepares reports on operational effectiveness.

• Manage and set priorities for an operational function or group of professionals, providing direct and indirect supervision as needed.
• Create project plans and identify resources.
• Ensure team alignment toward common goals and influence outcomes.
• Participate in capital expenditure decisions and asset redeployment activities.
• Adhere to operating budget guidelines for all expenses.
• Support organization-wide goals and objectives through active participation.
• Review and approve detailed designs and cost estimates for projects.
• Contribute to short‑ and long‑range planning and provide input on operational decisions.
• If the role includes direct reports: conduct performance reviews, give coaching, and recommend hiring decisions with senior management input.
• Perform other duties as assigned.

• Bachelor’s degree or equivalent combination of education and experience.
• 5‑7 years of directly related experience.
• 3‑5 years of supervisory or management experience.
• Texas Escrow Officer License.
• Proven ability to lead and maintain effective relationships at the middle‑management level.
• Strong administrative, managerial, and project‑management skills.
• High business acumen, strategic agility, and the ability to influence change.
• Excellent analytical, negotiation, interpersonal and communication skills.
• Track record in designing, developing, and executing complex projects.
• Capacity to inspire customer focus, manage expectations, and deliver persuasive presentations.
• Capability to recruit, retain, and develop talent while holding staff accountable.
• Commitment to diversity, equity, and inclusion.

Annual: $82,900 – $110,500

First American values diversity, equity, and inclusion and provides a comprehensive benefits package that includes medical, dental, vision, 401(k), PTO, paid sick leave, and an employee stock purchase plan.

First American is an equal opportunity employer in every sense of the term.