Senior Manager, Managed Services Ontario

Senior Manager, Managed Services (Mississauga, Ontario)

Application for the Senior Manager, Managed Services (Mississauga, Ontario) role at AML Right Source.

We are AML Right Source, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, Fin Tech, money service business, and corporate clients.

Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs.

We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 7,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance.

Must be local to Mississauga, Ontario, Canada.

This role offers flexibility to work from home. However, occasional visits to our Mississauga office (5450 Explorer Drive, Suite 300, Mississauga, ON L4W 5M1, Canada) may be required based on client and business needs. Candidates must reside near Mississauga, Ontario, and be willing to travel as necessary.

As a Senior Manager in our Financial Crime Client Delivery Services group, you will primarily be responsible for the leadership and supervision of Managers and Analysts on client projects. The successful candidate will utilize their management skills and AML/sanctions knowledge to oversee the day-to-day operations of client engagements whilst coaching and mentoring the team to meet the client's objectives. The role requires a strong entrepreneurial spirit, high collaboration, ability to express ideas readily, manage change fluidly, and influence and identify opportunities.

The Senior Manager will have direct client contact and be responsible for managing the client relationship whilst contributing to the growth of AMLRS’ business. You will also lead meetings with clients and ensure that client KPI/KRI and overall dashboard reporting is accurate and issued timely. Ability to identify risks and manage downward and upward communication and feedback is important.

• Supervise the day-to-day operations on financial crime/AML engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract.
• Establish quality standards on the engagement and work with the Managers and/or Team Leads to ensure that an appropriate QC process is implemented to mitigate risks and adhere to client QC requirements/standards.
• Utilize AML/Financial Crime Subject Matter Expertise and judgment to prepare reports, manage, and escalate risks/issues on the engagement appropriately and timely.
• Assist the Director (or appointed lead, as applicable) on the engagement to design and implement KPI/ KRI reports.
• Identify and coordinate training needs on the project to ensure that the engagement team has the appropriate knowledge and tools to meet the client objectives.
• Attend client meetings and work with the Director (or assigned Lead, as applicable) to ensure that the appropriate AMLRS team members attend internal and external meetings.
• Work with the Manager(s) to continuously assess whether the engagement leverage model is adequate to meet engagement needs and production volumes and, at minimum, is in line with the requirements in the SOW at all times.
• Ensure that the engagement team submits their time in Net Suite correctly and on time.
• Ensure that client billing/invoices are completed correctly and sent to the Director or appointed lead, as applicable, for timely approval.

• Help identify new opportunities or opportunities to extend current work, based on understanding of client's AML program and its operations and gathering and documenting appropriate information.
• Help…