Director of Warehouse Operations

Overview

The Director of Warehouse Operations will oversee our four (4) distribution facilities located in Western Canada (Alberta & British Columbia). This individual will coordinate all regional administrative functions and enforce corporate policy, procedures and operating systems for Regional Operations Management team. The key accountabilities for this role include:
Leadership, People Management and Development, Client Relations, Process Management and Optimization, Communication and Information Sharing, and Resource and Asset Management. This position reports directly to the Regional Vice President.

• Creates production standards for teams, plan headcount needs based on labor cost and budget management.
• Will work collaboratively with internal leadership and team members to meet and exceed operational goals and key performance indicators (safety, productivity, service quality).
• Liaison with our Corporate Support Teams (HR/Safety, Purchasing, Facilities, Loss Prevention, Finance) when required to ensure adherence to established procedures and guidelines.
• Leverage the resources available within our Solutions and Distribution Support Services teams to help build a culture focused on continuous improvement.
• Build collaborative relationships with our client contacts and establish an effective communication framework to support the on‑going sharing of information between the parties.
• Actively participate in new business pursuits (RFP’s, sales presentations and conducting DC tours).
• Occasional duties will include sales calls when administration of the account is an issue at the discretion of the Regional Vice President.
• Develops and coordinates special events within the region.
• Travels to other warehouses and participates in department or company meetings, as necessary.

• Responsible for the regional budget and for reviewing monthly aging and other reports, reporting on any key variances and relevant action items.
• Assists in the preparation of the annual operating budgets for each site within region.
• Review and approve various forecasts.
• Reviews of regional accounts receivables.
• Work with the engineering team to develop a pricing model for new client opportunities.
• Maintenance of lease and customer files at the regional level.
• Partners with Sales to reprice existing business at contract renewal.

• Responsible for the management of all warehouse operations and staff in the region.
• Ensure continued training and cross training of all personnel within the region.
• Will recruit, hire and mentor management positions.
• Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and makes recommendations and approves annual compensation increases.
• Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures.
• Works with Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
• Provides feedback, coaching, guidance, and recognition to enhance development of the team's skills and capabilities.
• Plays an active role in employee development and talent selection.
• Acts as a role model for the department in support of corporate purpose, vision, and values.
• Exhibits a commitment to self‑development by staying current on industry trends, tools, and systems.

• Conducts facility audits, oversees the administration, and supplies necessary training throughout the region.
• Work with corporate and local vendors to acquire and maintain all material handling equipment, storage, conveyors and related assets.

• Bachelor's degree in Business, Supply Chain, Logistics or Engineering preferred.
• At least 10 years of managerial and operations experience in high volume distribution environment.
• At least 5 years managing a multi‑site logistics and supply chain distribution network and managing hourly employees.
• Solid understanding of distribution/fulfillment processes and systems within a multi‑channel (wholesale, retail, e‑commerce) operation.
• Proven…