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Risk Manager/Analyst Regulatory Compliance Specialist

Head of Complaints Policy & Ombudsman - Remote

Remote / Online - Candidates ideally in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Domestic & General
Remote/Work from Home position
Listed on 2026-01-06
Job specializations:
  • Management
    Risk Manager/Analyst, Regulatory Compliance Specialist
Job Description & How to Apply Below
A leading financial services company is looking for a Complaints – Policy and Ombudsman Manager to lead a team of case handlers in Cardiff. This role focuses on managing high-risk cases, developing the complaints policy, and ensuring compliance with FCA DISP rules. The ideal candidate will possess deep expertise in complaints management and strong analytical skills. This position offers a remote/hybrid work option and includes comprehensive benefits for employees.
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