Community Manager at Level

Overview

Houston, United States | Posted on 07/09/2025

Are you passionate about building thriving professional communities and helping members achieve their goals? Level Best is seeking a dynamic Fractional Community Manager to lead and grow our Fin Ops Co-Op Community - a premier network for financial operations professionals.

Join Level Best as a Fractional Community Manager! Level Best is looking for an experienced Fractional Community Manager to take full ownership of our Fin Ops Co-Op Community. This fractional role combines strategic community leadership with hands-on operational management, offering the perfect opportunity to make a significant impact in the financial operations space while maintaining work-life balance.

At Level Best, we strive to provide business owners with peace of mind through streamlined operations. We help our clients build processes that run their businesses like well-oiled machines. Our Fin Ops Co-Op Community serves as a vital resource for financial operations professionals seeking peer learning, best practices, and professional development opportunities.

Visit our website to learn more about how we’re transforming businesses, or check out our blog for insights into our work.

First 3 Months

• Work with Level Best leadership to set goals, KPIs, and tracking systems for the Fin Ops Co-Op community
• Create and manage project management systems and rhythms for the community, including content calendar, weekly tasks, and goal-setting systems
• Review and enhance the community onboarding process, including new elements like orientation videos, email copy optimization, and workflow corrections

Management + Support

• Events Management:
  Facilitate live events, create new events, post recordings, manage follow-ups, and review feedback for continuous improvement
• Content Scheduling:
  Determine and own the content calendar for content shared within the community. Schedule content and engage with member questions and discussions
• Member Onboarding:
  Answer questions from new members and ensure the onboarding process guides members toward desired actions. Review and optimize the onboarding process quarterly
• Weekly Digest Creation:
  Craft and send a weekly digest summarizing community activities, posts, and upcoming events
• Daily Moderation:
  Provide daily support to members by responding to messages, posts, and direct messages. Enforce and adjust community guidelines when necessary
• Membership Administration:
  Oversee membership billing, paywalls, payments, cancellations, pauses, reimbursements, and related administrative tasks
• Analytics & Insights:
  Collect, analyze, and share community-related insights with internal teams and collaborators. Spearhead new initiatives based on these insights
• New Member Acquisition:
  Coordinate with Level Best team to plan, map, and execute initiatives to bring new members into the community (target: grow from 17 to 50+ members by year-end)
• Leadership Development:
  Identify top members and guide them into leadership roles within the community, including sharing member stories, testimonials, and inviting them into leadership positions
• Retention Strategy:
  Seasonally identify the top 3 metrics to focus on for building strong retention, then build and execute plans to strengthen those metrics
• Team Orchestration:
  Like a conductor, cue and prompt Level Best team members on when, where, and how to participate in the community in meaningful, value-adding ways

Experience

• Community Management
  
  Experience:
  
  3+ years of experience as an operations manager or community manager with proven results
• Empathy:
  Able to easily empathize with members and their experience while maintaining appropriate boundaries and limitations as a community manager
• Detail-Oriented:
  Strong eye for small details and discrepancies that might cause member confusion or friction
• Great Communicator:
  Adept at crafting messaging that is clear, compelling, and drives member engagement
• Self-Trust:
  Confident in making decisions and trying new experiments. Own mistakes, learn actively, and move forward with confidence
• Growth Mindset:
  Eager for personal and professional growth in community building. Bring this growth posture to support member transformation
• Bonus:
  Experience leading and managing communities on similar platforms or in professional/financial services spaces

Qualifications

• Education:
  
  Bachelor’s degree in business, communications, marketing, or related field, or equivalent experience
• Experience:
  
  3+ years in community management, operations, or client relationship management roles
• Technical
  
  Skills:
  
  Proficiency with project management tools, CRM systems, community platforms, and basic content creation tools
• Communication:
  Strong written and verbal communication skills with content creation and editing experience
• Organization:
  Proven ability to manage workflows, optimize processes, and deliver consistent results
• Tech-Savvy:
  Comfortable with digital tools, automation platforms, and learning new…