Regional Manager of Operations Skilled Nursing

The Regional Manager of Operations is responsible for managing relationships within active facilities and clients in the Brooklyn, Staten Island & Queens areas, as well as tracking the productivity and effectiveness of assigned providers. This role involves some remote work but primarily focuses on fieldwork, visiting facilities and providers to manage relationships, drive territory growth, track metrics, and partner with our recruitment team to expand the region.

Essential

Job Responsibilities:

Territory Growth

• Drive clinically appropriate volume growth within the assigned region by increasing facility penetration, onboarding new SNF facilities, and expanding specialty service lines.
• Present available programs and services to facility partners to ensure patients receive appropriate care.
• Develop new business opportunities by establishing facility contracts and enhancing the scope and depth of services in existing accounts.
• Build relationships with mental health facilities, SNFs, and AL facilities to generate new business.

Quality Service

• Deliver exceptional customer service to active facilities, promptly addressing concerns and conducting thorough evaluations.
• Conduct in-person visits to assigned facilities at least once per quarter, maintaining a record of visits and communications.
• Provide support to facilities by facilitating interface processes and promoting referral generation.
• Collaborate with internal teams to communicate and address territory needs effectively.

Provider Management

• Monitor and manage provider productivity by tracking daily, weekly, monthly, quarterly, and annual RVU performance.
• Collaborate with Clinical Operations to ensure aligned regional focus and goals.
• Conduct monthly meetings (in person or virtual) with each assigned provider to review performance and provide support.
• Interview and assess potential candidates for facility-based roles.

• Bachelor's Degree
• Skilled nursing experience is required (social services, admissions, marketing, business development, etc)
• Multi-site healthcare operations experience required

• Medical, Dental, & Vision
• 401k