General Manager

Job description

General Manager, Somerset Collection, Troy, MI

Corporate Director of Operations

The Forbes Company is a nationally recognized owner, developer and manager of iconic regional shopping centers, that are known throughout their respective markets for their retail innovation, fashion leadership, distinctive architecture and luxury appointments. The Forbes Company creates exceptional retail destinations with no equal.

This luxurious shopping center in Troy crowns Michigan’s Golden Corridor. Situated in the heart of Oakland County, one of the wealthiest regions in the U.S., Somerset Collection is the epicenter for luxury retail in the state of Michigan. Underneath Somerset Collection’s palatial ceilings and connected by its 700-foot stunning glass skywalk, more than 150 revered retailers await with 60 unduplicated in the market.

Renowned names include anchor stores:
Neiman Marcus, Saks Fifth Avenue, Nordstrom and Macy’s as well as Hermès, Louis Vuitton, Dior, Gucci, Prada, Balenciaga, Ferragamo, Burberry and Tiffany & CoT

The General Manager of Somerset Collection is responsible for all Center operations including, but not limited to:

• Leads the management team in partnership with the Marketing Director.
• Directs the activities of security, building & grounds maintenance, landscaping, janitorial, construction, risk management, human resources, financial reporting, budgeting, forecasting and planning.
• Works in partnership with the Marketing Director ensuring programs are being executed and supporting the marketing team with available resources.
• Strong understanding of luxury retailers’ brand and image and the ability to support their growth and success.
• Develops and maintains an appropriate level of involvement in community affairs and activities representing both the Center and ownership.

The General Manager is the leader of the operations management team, works in partnership with the marketing director and sets the overall tone for the office operations, by creating a culture of a “yes” before “no” mindset each and every day . This includes:

• Training and development, motivation and evaluation of the management team. Ensuring the management team is performing on brand and meeting or exceeding established goals and objectives.
• Maintaining open and clear communication with the management office team, home office, vendors and other staff members.
• Serving as the brand ambassador for the Center by creating a culture of teamwork and outstanding guest services.
• Actively seeks new ways to grow and be challenged.
• Earns the trust of others through honesty, integrity and authenticity.
• Ability to address difficult situations, possess the confidence to have challenging conversations and navigate them appropriately.
• Being nimble and flexible to adapt to the demands of an ever changing retail/operational landscape.

• Maintain the Center in a manner which is consistent with The Forbes Company Standards and brand expectations.
• Identify existing and potential deficiencies, and establish best practice measures to address the conditions and satisfactorily resolve them.
• Create a safe and aesthetically pleasing environment throughout the building and grounds.
• Motivate the team to be passionate about the operations so the Center is “show ready” daily.
• Demonstrate proficiency in the following areas:

• Safety and security
• Repairs and maintenance
• Mechanical, Electrical, Plumbing
• Information Technology
• Construction, permitting, inspections, architecture
• Landscaping
• Janitorial
• Risk and crisis management

• Works closely with home office staff, including: accounting, development/construction and leasing departments.
• Develops and implements strategic plans that enhance the value and position the Center for unparalleled growth and success.
• Negotiates, executes and manages service agreements. Manages third party performance to ensure they meet The Forbes Company standards.
• Recommends and manages capital improvements and upgrading existing programs.
• Produces the annual CAM…