Director, Operations - Remote

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide
, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

The Director of Central Operations plays a central role in driving operational excellence across the organization. This position combines project management, process improvement, data analytics and relationship management to ensure that cross‑functional initiatives are executed efficiently and deliver measurable impact. The role partners closely with Field Operations, Customer Support Teams, and external vendors to turn strategy into action — and action into insights.

• Lead planning, coordination, and execution of cross‑functional projects that impact site operations.
• Develop project charters, timelines, milestones, and communication plans.
• Facilitate stakeholder meetings, ensuring alignment and accountability.
• Track project progress, risks, and deliverables; report updates to leadership.
• Standardize project management tools and templates to create repeatable systems.
• Own and manage the company’s project prioritization calendar — responsible for determining which initiatives are most pertinent, maintaining visibility of current and upcoming projects, and overseeing the process for CST members to submit new project requests.

• Manage relationships with company vendors and oversee the annual vendor dollar allotment.
• Serve as the point of contact for vendor engagement requests and track utilization of vendor support funds.
• Submit vendor requests to T&E and recommend allocation of vendor spend across initiatives and recognition events.
• Maintain visibility into total vendor partnerships, spend, and ROI, ensuring alignment with company objectives.

• Map current workflows and identify inefficiencies across operational processes.
• Partner with field and corporate teams to simplify and standardize procedures.
• Build and maintain operational playbooks, SOPs, and resource guides.
• Implement feedback loops to ensure improvements are practical and sustainable.

• Collect, analyze, and interpret data to measure operational performance and project outcomes.
• Build and maintain dashboards and scorecards (in partnership with Finance and IT).
• Track key KPIs such as site throughput, staffing, pricing impact, and initiative adoption.
• Provide leadership with actionable insights and recommendations based on trends and results.

• Work cross‑functionally to ensure consistent alignment between corporate and field operations.
• Support communication and rollout of initiatives to field leaders and site teams.
• Manage direct relationship with our preferred vendors, and the annual spending allotment.

• Bachelor’s degree required
• 7+ years of project management and stakeholder management
• Ability to travel 15%
• Experience working remotely — must sit in EST or CST time zone

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

$150,000—$170,000 USD

At Pet Vet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all…