Manager and Community Care, Community Support Services

Requisition Details

Employment Status:
Regular, Full-time (1.0 FTE)

Program Name:
Community Support Services

Number of Hours Bi-Weekly: 75

Work Schedule:

Days

On-Call:
Yes

Location(s):
Windsor, Chatham, Sarnia

Existing Vacancy:
Yes – we’re currently hiring candidates for an existing vacancy in this position

The Manager Home and Community Care (HCC) provides professional and practice leadership to employees and volunteers and is responsible for ensuring the provision of safe, effective, quality client-centered care within Community Support Services programs. The position is accountable for working as part of an integrated Regional management team to ensure the successful execution of site(s) operational goals and for managing community and in-home based services.

• Directs the implementation of local programs/services, and monitors delivery of client-centred services within their program.
• Oversees day to day operation and performance of employees and volunteers for multiple programs and locations in accordance with current regulatory guidelines, VON policies, procedures and standards and current strategic direction.
• Completes risk assessments, investigations of issues, injuries and reporting related to client or employee/volunteer incidents.
• Monitors performance related to funder expectations (KPIs) regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.
• Ensures new employees/volunteers within the programs complete the orientation process and that all probationary reviews and annual reviews are completed.
• Supports employees to identify staff/volunteer recruitment requirements for Client Service programs and ensures that appropriate recruitment, screening, training, support system and recognition of staff/volunteers is established.
• Applies a working knowledge of the relevant collective agreements and application of local labour rules in daily decision-making activities.
• Participates and assists with budget preparation, financial performance management and measurement reports.
• Monitors and adjusts program expenses to ensure that programs are operating in a balanced financial position.
• Ensures that operational teams collaborate with Accounts Receivable & Payable department to ensure that client aged accounts are actioned, employee/volunteer expenses are reimbursed, and vendor invoices are processed and coded according to the budget in a timely manner.
• Participates and/or facilitates local, regional or national teams or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment and Retention.
• In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or programs.
• Ensures communication with the local community and system partners (May include funders, donors, vendors, other CSS agencies, community organizations, retirement/long-term care homes, hospitals, family health teams, Ontario Health, DSO and schools) about access to programs and services.
• Receives, responds, and investigates all employee/volunteer, family and client complaints or issues related to service delivery engaging other managers in resolving the issue or complaint and escalates, if required, to the appropriate Senior Manager/Director.
• Ensures occupational health and safety policies, programs and activities are communicated and enforced, in compliance with VON’s health and safety policies and guidelines and the Occupational Health and Safety Act.
• Assesses and documents community needs and assists and/or partners with internal/external stakeholders in developing business and funding proposals to meet emerging opportunities.
• Implements new business opportunities in collaboration with internal VON stakeholders, community partners and funders.
• Sources and establishes licensing, lease and vendor agreements or contracts with local partners for service delivery locations or services to meet community and operational needs.
• Works in collaboration with internal and…