Senior Field Quality Manager

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Join Tech Flow Inc. as a Senior Field Quality Manager and help shape the future of performance and reliability across a nationwide security equipment maintenance program. Reporting to the Director of Field Optimization and Quality
, you’ll play a critical role in upholding the highest quality standards while driving continuous improvement initiatives that enhance reliability, reduce overhead, and ensure fast, effective issue resolution with integrity and compliance. This is a hands‑on, customer‑facing leadership role—working closely with regional customers and subcontractor teams to deliver operational excellence in the field.

Work is primarily home-based with up to 75% travel required.

• Serves as a point of contact between the field team, customer representatives, and stakeholders to share updates and resolve routine issues while leading and mentoring a geographically dispersed team of Field Quality Managers.
• Ensures compliance with contract and quality requirements through documentation reviews and field audits. Functions as a strategic liaison between field leadership, customer executives, and subcontractor partners to ensure seamless communication, contract alignment, and mission success.
• Drive continuous improvement, enhance efficiency, and promote a culture of quality and safety, helping to ensure all field teams follow training and compliance requirements (contractual, regulatory, and quality standards), maintain sustained audit readiness and uphold operational integrity.
• Supports field support staff with ticket management, customer communication, and issue escalation. Oversees field work for preventive and corrective maintenance, ensuring proper scheduling and documentation. Gathers and reviews data to spot potential problems or trends and helps prepare reports for management review.
• Provides executive oversight and strategic guidance to field operations, aligning divisional goals with regulatory mandates and performance improvement initiatives.
• Fosters a continuous improvement mindset across the organization, leveraging data analytics and performance metrics to identify opportunities for efficiency and innovation.
• Drives a culture of compliance and excellence, reinforcing adherence to quality, safety, and training standards is foundational to operational success.
• Leads field support operations to consistently meet and exceed program performance metrics while serving as a senior escalation point for complex customer issues.
• Provides leadership and operational oversight to field teams, auditing maintenance execution (CM/PM), optimizing preventive maintenance schedules, and improving KPI performance.
• Utilizes data‑driven insights to identify deviations from contractual obligations, perform trend analyses, and implement proactive, corrective, and preventive measures.
• Utilizes enterprise maintenance and asset management systems (EAM/CMMS) to monitor performance, ensure data integrity, and support decision‑making based on accurate analytics.
• Authors and governs policies, procedures, and process documentation to ensure compliance and embed efficiency‑driven improvements across all operational levels.
• Interprets and synthesizes complex data sets to inform leadership decisions, measure program health, and drive alignment with corporate and customer priorities.
• Facilitates transparent communication across all organizational levels—translating technical, operational, and contractual updates into actionable insights for executive and field stakeholders.
• Delivers executive‑level briefings and presentations that clearly communicate program performance, risks, and mitigation strategies to both technical and non‑technical audiences.
• Engages directly with key stakeholders through regular strategic reviews, to ensure alignment of performance objectives and continuous operational improvement.
• Demonstrates decisive leadership under pressure, managing multiple priorities with accuracy, agility, and a commitment to exceed contractual and organizational expectations.
• Utilizes advanced organizational…