Director of Commercial Property Management

Director of Commercial Property Management

Base pay range: $/yr - $/yr

Additional compensation types:
Annual Bonus

Connect Search is hiring a Director of Commercial Property Management in Kenosha. This position offers a hybrid work-from-home schedule of 2 days per week.

• Responsible for the overall coordination and evaluation of day-to-day commercial operations, including managing the commercial team, interviewing, hiring, training, coaching, and performance management.
• Set expectations, goals, and KPIs for Commercial Property Manager(s) and support staff; conduct regular one-on-one mentoring and performance reviews.
• Oversee commercial owner associations and act as the primary point of contact for association boards and ownership.
• Create and approve action plans consistent with owner goals, business plans, and budgets.
• Establish annual schedules and calendars to meet owner/tenant commitments, including key lease dates, renewals, CAM reconciliation cycles, major events, and inspections.
• Review and approve leases, addendums, amendments, and notices in collaboration with owners, asset management, and legal as appropriate.
• Own the commercial rental rate strategy, escalations, and renewal guidelines and negotiations, while mentoring the Commercial Property Manager in analysis, recommendations, and execution.
• Monitor and resolve escalated external communications and requests from key tenants, ownership, and stakeholders.
• Keep up to date with the market and competitors, including rental rates, concessions, absorption, and new developments; communicate trends to ownership and the executive team.
• Update or oversee the updating of key portfolio reports such as rent, lease abstracts, and financial/operational metrics; ensure accuracy and timeliness.
• Attend industry networking events, trade shows, and community functions to represent the company and cultivate relationships.
• Collaborate with acquisitions, asset management, and ownership on lease acquisitions, renewals, and extensions, including high-profile or complex transactions.
• Collaborate with other departments including Training and Development, Software and Systems Support, IT, Human Resources, Accounting, Residential Management, and Facilities to ensure successful management and team member relations.
• Provide leadership and direction to the Facilities Manager to ensure timely completion of service requests, emergency response, and projects across the commercial portfolio.
• Review portfolio-level work order trends, surveys, and labor history to identify opportunities to improve tenant satisfaction and operational efficiency.
• Ensure routine site inspections are conducted no less than quarterly for each property to mitigate risk and uphold company standards.
• Oversee development, approval, and adherence to annual preventative maintenance and equipment service schedules.
• Oversee capital improvement planning and execution, including prioritization of projects, budget alignment, and coordination with ownership, Facilities, and vendors.
• Oversee tenant delinquency management across the commercial portfolio; ensure Commercial Property Manager(s) pursue timely remedies for rent, CAM, and fees due.
• Review and approve commercial CAM (Common Area Maintenance) methodologies and communications prepared by Accounting in collaboration with Asset Management; ensure CAM billings align with lease provisions and are sent within required timelines.
• Review and approve portfolio-level accounts payable and receivable for commercial properties; ensure proper coding, accuracy, and adherence to budget.
• Participate in annual budgeting and reforecast processes for the commercial portfolio in collaboration with Accounting and Asset Management; review variances and guide corrective actions.
• Prepare and present financials to ownership, partners, and stakeholders monthly.
• Oversee evictions and tenant-related disputes; provide direction to Commercial Property Manager(s) and coordinate with legal counsel as needed.
• Ensure compliance with lease documents, association documents, and company policies to mitigate risk to the organization.

• Bachelor's degree in business administration or equivalent experience.
• Minimum of 5 years of progressive experience in commercial property management including leadership of staff.
• Proven ability to develop and implement successful business strategies.
• Strong financial acumen and analytical skills, including experience with budgeting and cash flow analysis.
• Experience managing a multi-asset commercial portfolio (retail, office, medical, and/or industrial) required.

Director

Full-time

Management and Administrative

Medical insurance, Vision insurance, 401(k), Paid maternity leave