Logistics Operations Manager

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The Brokerage Operations Manager is responsible for assisting in overseeing all aspects of brokerage operations. The Operations Manager will assist in bidding on potential freight opportunities and price awarded volume. This position will help establish and monitor performance measurement systems for carrier reps, drive margin development, and ensure customer requirements are being met. The Operations Manager will also assist in developing a team that focuses on constructive and cooperative working relationships with customers and carriers.

• Oversee daily operations of region(s) within the logistics department, including tracking daily revenue, margin dollars, margin percentage, and load count.
• Update and post daily progress reports (score card) and region priority lists.
• Drive margin development by coaching/teaching negotiation techniques and strategies at the floor.
• Review Carrier Rep margin reports with Director of Operations and implement margin development strategies and corrective action plans when necessary.
• Review customer margin reports to identify opportunities for improvement and corrective courses of action as needed.
• Work with Carrier Reps to prioritize daily workload and time management strategies.
• Identify problems with systems and staff, review information, and develop and implement solutions with Director of Operations.
• Submit to VP of Finance monthly trans‑load report.
• Review load opportunities and loads covered by carrier reps by region.
• Maintain metrics, reports, process documentation, customer service, and training records.
• Encourage and build mutual trust, respect and cooperation among team members and between Carrier Representative and Sales teams.
• Host a weekly staff meeting agenda, weekly carrier rep WIG session, and assist in implementing a new associate training agenda.
• Recap weekly and monthly Carrier Rep reports (scorecards) with Director of Operations.
• Compile monthly incentive reports for Carrier Representatives.
• Coordinate with accounts payable to ensure partner carriers submit paperwork timely and are paid promptly.
• Work with sales team to identify opportunities with existing customers and carrier network.
• Coordinate with Customer Service Manager to ensure On Time Pickup and On Time Delivery for all available freight.
• Meet and exceed monthly, quarterly, and annual revenue growth plan for regions supervised.
• Coordinate weekend Carrier Rep Saturday work schedule.
• Perform other duties, tasks, or responsibilities as assigned.
• Position may require work responsibilities outside of normal business hours, and infrequent travel may be required.

• Four‑year degree from an accredited institution preferred or equivalent work experience.
• 3‑5 years’ experience in transportation industry or equivalent operations field.
• Excellent communication skills, verbal and written.
• Strong problem solving and negotiating skills.
• Customer service oriented.
• Strong organization skills, able to multi‑task, and can manage time to meet frequently changing deadlines in a fast‑paced environment.
• Proficient computer and internet skills.
• Must be able to demonstrate a proactive commitment to Warren corporate values and the success of all staff.

• Constantly in a stationary sitting position and occasionally will move around.
• Constantly operate a keyboard and mouse and constantly utilize a computer monitor(s).
• Constantly conversing with internal and external customers in person or via a phone system.

The essential functions of the role depend on providing in-person oversight, coaching, and real‑time collaboration with fellow management and operations staff. Remote work would remove the employee from being able to provide direct supervision and eliminate the immediate coaching, escalation support, and call monitoring that the position provides. Because these functions are essential to the role, and remote work would not allow the employee to perform them effectively, working from home is not a reasonable or effective accommodation.

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age (40 or older), status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Mid‑Senior level

Full‑time

Management and Manufacturing

Transportation/Trucking/Railroad

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