Field Service Area Supervisor; MI​/OH

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Eaton’s Critical Power Solutions Division is currently seeking a Field Service Area Supervisor to join our team. This position will be remote from a home office but will be based in the following geographies:
Detroit, MI;
Cincinnati, OH;
Columbus, OH;
Cleveland, OH. Relocation assistance will be provided if needed.

The expected annual salary range for this role is $124,000 - $182,000 a year. This position is also eligible for a variable incentive program.

• Assure the safety of employees who work in low, medium, and high voltage work environments. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers.
• Assure an effective and skilled team through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, and communication. Provide leadership and direction to ensure professional growth for technicians.
• Act as sales and marketing agent in conjunction with Sales Team to ensure top line sales objectives are met. Identify and develop prospective new customers. Keep current on the trends and significant issues in the local marketplace.
• Develop forwarding looking profit plan and monthly forecasts with accuracy so that the operation meets these numbers on a monthly (and even daily) basis. Responsible for procurement, efficient execution / ability to execute to sales quotes, cost control, leveraging subcontractors, inventory management, managing receivables and turn of backlog and projects.
• Handle escalation procedures in accordance with our 24/7 service business. Makes sound business decisions on the fly when support functions are unavailable.
• Be a good corporate citizenship and demonstrate behavior aligned with the Eaton Leadership profile.

• Bachelor’s Degree from an accredited institution
• Minimum of two (2) years of supervisory experience
• Possess and maintain a valid and unrestricted driver’s license
• Must be legally authorized to work in the United States without company sponsorship.

• Experience leading a remote team
• Strong knowledge of uninterruptible power systems and control products, as well as field service practices and procedures and quality programs.
• Large technical project leadership experience
• Previous experience with hyperscale customers

• Demonstrated leadership qualities aligned with the Eaton Leader profile.
• Strong financial and business acumen.
• Strong collaborative skills; ability to successfully work in a matrix environment.
• Demonstrated success in: a) driving zero incident safety culture; b) performance results; c) building high performance teams; d) leading cross-functionally; e) developing and retaining leaders; f) driving organizational change.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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