Public Sector & Business Development Coordinator

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The Senior Team Lead, Contract Lifecyle is a developing management role, responsible for directing and overseeing contracts throughout their lifecycle. The overall lifecycle of contracts ranges from perspective of value and complexity.

This role is responsible for the operational management of the Contract Lifecycle team whilst fostering a collaborative and innovative team culture focused on operational excellence.

• Provides assignments/workload to the contracts lifecycle team which include goals and the process by which to meet those goals.
• Ensures thorough records of all signed contracts, even after a contract is seen through to execution, is essential for the efficiency and compliance of the company.
• Ensures contracts lifecycle team is aware of efficient record management which serves to mitigates risk by serving as an audit trail and evidence that is easily accessible.
• Ensures that contracts lifecycle team is equipped to meet Service Level Agreements (SLAs) and team driven objectives.
• Ensures team is trained on all processes and platform and advises on new ways of working.
• Interacts with managers or peers from other functional areas to gain cooperation.
• Guides contracts lifecycle team on overall project deliverables.
• Supports contracts lifecycle team on improvements to standard way of working.
• Responsible for operational management of the contract lifecycle team.
• Ensures that established standard ways of working for contracts lifecycle activities are being followed.
• Deals with unresolved queries, ensuring progress and solutions are communicated efficiently and escalates more complex queries for resolution.
• Maintains contract data quality within the contract lifecycle team.
• Ensures that all relevant stakeholders and employees are informed of the procedural requirements for processing transactions.
• Prepares monthly reports considering the established KPIs for contracts lifecycle management team
• Ensures proper control checks are adhered to, so that errors are minimized/ eliminated.
• Reports any non‑compliance issues to the senior management and recommends precautionary measures.
• Oversees and assists the month‑end closing processes and various financial and operational audits.

• Seasoned knowledge of performance metrics and reporting.
• Seasoned understanding of contract lifecycle from an IT industry perspective.
• Seasoned Microsoft Office, especially MS Excel.
• Critical thinker with excellent problem‑solving skills.
• Good team player and a self‑starter.
• Good time management skills with the ability to work under pressure.
• Excellent interpersonal and communication skills.
• Good ability to negotiate with stakeholders.

• Bachelor’s degree or equivalent in a relevant field such as Business Administration.
• Relevant ITIL certification is desirable.

• Solid demonstrable relevant work experience gained in a similar role within a global matrixed organization.
• Solid experience in Contract Lifecycle Management.
• Moderate level of team management / leadership experience.
• Seasoned experience in the end‑to‑end management of a Contract Lifecyle Management solution, including the implementation and ongoing support of the system.
• Seasoned experience managing partner relationships from an IT Operations perspective.
• Seasoned experience managing KPI’s and working with Data Analytics teams to provide operational data for partners/customers.

This is a home office‑based position, with occasional travel for company meetings. Responsibilities may require evening work in response to working with Asia and European coworkers and supporting the Global Sales Team.

Target Base Salary: $67K to $77K base plus variable bonus

NTT intends to offer a base pay within this range dependent upon factors such as experience and job‑related requirements.

Base pay is one…