Delivery Manager

About the Role

The Delivery Manager is responsible and accountable for the successful delivery of client projects from initiation through final acceptance. They serve as the primary contact between Unlimited Tech Solutions and the client, and they own critical project management activities, including management of project scope, budget, timeline, and risks. The Delivery Manager collaborates closely with the Solution Architect and a team of individual contributors to bring to life high-quality solutions that solve the client's business needs while working within the stated constraints of the project.

A Delivery Manager brings a unique combination of skills, expertise, and qualities to their role that are crucial for driving project success and managing client satisfaction.

You bring a strong client-centric mindset. You are dedicated to understanding and meeting the needs of clients and are committed to delivering value throughout their engagement with the company.

You excel in communication, both verbal and written. You listen actively to client concerns, making them feel heard, valued, and understood. You convey information clearly, concisely, and persuasively, establishing trust and credibility and leaving no room for misinterpretation. You proactively optimize your communication style based on your audience, ensuring effective communication with both internal and external stakeholders at different levels of the client’s organization and of ours.

You are proficient in leading and managing projects. You have a strong knowledge of project management fundamentals and a demonstrated ability to apply these concepts effectively in the field. You prioritize ruthlessly, ensuring that your effort and the effort of your colleagues are directed at the work that truly matters. You are highly organized, process-driven, and a power user of project management tools.

You are a natural leader, finding ways to exert your influence and create alignment between stakeholders and colleagues that you do not have direct authority over. You facilitate collaboration and ensure that everyone is on the same page and driving toward the same end goals.

• Manage a portfolio of multiple (10+) concurrent client projects.
• Own project delivery from cradle to grave – directly responsible and accountable for the success of each project in the portfolio.
• Proactively manage project scope, budget, timeline, and risks to ensure that projects are delivered profitably and to the client’s satisfaction.
• Serve as the primary point of contact for clients in all project-related matters and facilitate effective communication with other project team members (e.g., Solution Architect, individual contributors).
• Lead cross‑functional project teams consisting of 3-5 SMEs, ensuring alignment with project goals.
• Managing project staffing, resourcing projects with SMEs as needed to deliver project commitments while balancing overall resource utilization to meet the company’s broader obligations.
• Oversee implementation to ensure that delivered work product meets client requirements and respects project constraints.
• Disciplined, comprehensive use of project management tools to ensure that stakeholders have clear visibility of project progress at any given time.
• Build and maintain strong client relationships, identifying new opportunities for growth and collaborating with the sales team to capitalize on these opportunities.

• Client value is produced and realized consistently through regular release of completed deliverables (i.e., monthly shipped value meets or exceeds targets).
• Clients are satisfied with overall project outcomes (i.e., client satisfaction scores meet or exceed targets).
• Projects are delivered on time (i.e., average project cycle times meet or exceed targets).
• Projects are delivered within budget, and change requests are leveraged to accommodate changes in scope or timeline (i.e., profit margins meet or exceed targets).

• Demonstrated experience (3+ years) directly leading the delivery of software implementation projects. Experience with Hub Spot or other CRM implementations is…