Implementation Manager

Responsibilities

• Lead a small implementation team.
• Manage timelines and ensure deliverables stay within scope.
• Provide an excellent implementation experience and guidance to clients, ensuring timely and efficient processes.
• Oversee implementation for new HCM and Benefit Services clients.
• Organize and lead meetings with clients to promote forward progress of the implementation process.
• Bring in Subject‑Matter Experts (SME) to cover topics and assist in configuration of Onboarding/Offboarding, Benefits, TLM, GL, Applicant Tracking and additional ancillary products.
• Ultimately responsible for client satisfaction before being transitioned to Customer Service.
• Follow defined project plans to effectively implement additional HCM services.
• Communicate all steps and progress on a regularly scheduled basis with clients and the team.
• Schedule and complete necessary new client on‑site, telephone, or internet training to customer satisfaction.
• Maintain client relationships and provide primary client service throughout implementation.

• Bachelor's degree in a technical discipline or equivalent preferred.
• Excellent organizational and multi‑tasking skills.
• A strong product, service, and technical background.
• Excellent communication and customer service skills.
• HCM and iSolved experience is a plus.

• Onsite, hybrid, or remote work arrangements.
• Competitive medical, dental, and vision insurance plans.
• FSA/HSA account options.
• Paid Time Off (PTO).
• 401(k) employer matching program.
• Tuition reimbursement and professional growth opportunities.
• Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
• Bonuses for business development leads.
• Significant potential for upward mobility and career growth.

Standard office hours are Monday‑Friday, 9:00 AM – 5:00 PM.

First, submit your resume. Qualified candidates will complete a phone screen with HR, followed by an interview with Payroll Solutions leadership.

Payroll Solutions is part of the MBE CPAs affiliate group, implementing HCM products and processing payrolls for 1,000+ clients. We partner with the isolved HCM suite and operate 19 office locations, including 13 in Wisconsin, and additional sites in Arizona, Nebraska, and Colorado.

• Seniority level: Mid‑Senior
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industry: Human Resources