Client Success Manager

Client Success Manager (Executive-Level | Hybrid Role)

The #1 Trusted Swim School in Charleston is seeking an experienced, executive-level Client Success Manager to join our leadership team.

This role requires a highly organized professional with proven administrative experience who will work very closely with the Director of Operations and CEO/Founder to oversee client experience, internal coordination, and day-to-day operational support. This is a hybrid position, combining remote administrative leadership with in-water swim instruction when needed.

• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Training & development

• Oversee and manage client registrations and onboarding
• Serve as a primary point of contact for families; answer phones and resolve issues professionally
• Provide direct administrative and operational support to the Director of Operations and CEO/Founder
• Coordinate closely with Swim Instructors to ensure smooth daily operations
• Maintain accurate records, schedules, and internal documentation
• Step into swim instruction and in-water support when needed (training provided if required)
• Uphold and represent the mission, values, and standards of Low Country Swim School

• Prior administrative and executive support experience
• Strong leadership, communication, and decision-making skills
• Exceptional organization and time management abilities
• Comfortable working independently in a remote environment
• Confident, professional presence with families, staff, and leadership
• Swimming experience preferred; willingness to teach and be in the water required

• Executive-level role with direct leadership collaboration
• Competitive salary with growth potential
• Supportive, high-energy, flip-flop-friendly culture
• Opportunity to make a meaningful impact in an inclusive community
• Flexible work from home options available.