Enterprise Risk Management - Operations Risk Management Manager Remote; AK,AZ

Operations Risk Management Manager

Nuvision Federal Credit Union is looking for an Operations Risk Management Manager to lead the daily operations of the Risk Management team. The manager will monitor card holder resolutions, fraud analytics, and ensure SLAs are achieved.

As part of the Nuvision Team, you will work with the ERM leader on budgeting and forecasting, establish and track KPIs, and participate in the SAR Review Committee. You will also lead physical security initiatives and provide coaching and development for the team.

• Direct daily operations of the Risk Management team, including reviewing work queues and scheduling.
• Monitor performance and provide ongoing feedback, coach the team, and conduct performance evaluations.
• Handle escalated exceptions and develop goals for team members.
• Develop and monitor Key Performance Indicators for the Operational Risk Management team.
• Review fraud activity strategies with the Fraud Analytics group and ensure loss levels are within risk tolerance.
• Collaborate within the Risk Management team to recommend, determine, and implement strategies.
• Participate in the SAR review committee.
• Monitor vendor performance levels and ensure objectives are met.
• Own project management – create timelines, update status, and work with vendors and other departments to meet project requirements and manage physical security initiatives.
• Ensure training objectives are met for the Operations Risk Management team.
• Represent the Credit Union in a positive and professional manner.
• Maintain member and other sensitive information with confidentiality.
• Support continuous improvement activities.
• Treat all coworkers and members with respect.
• Perform other related duties as assigned.

• Five years of branch operations banking experience with escalated responsibilities, including at least three years of supervisory experience.
• Thorough knowledge of all laws and regulations pertaining to EFT transactions.
• Solid knowledge in BSA Compliance and principles of Financial Investigations.
• Strong written and verbal communication skills.
• Strong problem resolution and analytical skills.
• Effective management and interpersonal skills with all levels of staff.
• Effective team building and demonstrated ability to develop, coach, and mentor a team.
• Proficient MS Office including Excel.
• Proficient in budgeting.

• 2+ years of supervisory experience and/or experience as a leader in financial investigations.
• Thorough knowledge of BSA compliance.
• Proficient in Financial Investigations tools such as Verafin.
• Certifications:
  
  CAMS, CFE or equivalent.
• Bachelor’s Degree.

• 2‑year degree or equivalent.

• Alaska:
  Min $89,119.24 – Mid $ – Max $
• Arizona:
  Min $78,570.43 – Mid $98,213.04 – Max $
• Southern California:
  Min $85,845.47 – Mid $ – Max $
• Washington:
  Min $91,301.75 – Mid $ – Max $
• Wyoming:
  Min $77,479.17 – Mid $96,848.97 – Max $

Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship.

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Management and Manufacturing

Industry: Banking

Location:

San Francisco, CA (or information from the description).
Reference: