Remote Engagement; Inside Sales Supervisor - EST​/CST

Remote Engagement (Inside Sales) Supervisor

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

The Remote Engagement (Inside Sales) Supervisor is responsible for a team of Remote Engagement Specialists to support goals, deliver results, assist with expense management, and maximize results and client satisfaction. Additionally, this role supports and collaborates with program leadership that may include Sales Managers and the Program Director to execute program-specific activities and responsibilities.

• Ensure effective communications with Client
• Plan, organize, and monitor contract deliverables in support of the team to ensure achievement of annual contract KPIs and requirements
• Support the management of a team of Remote Engagement Specialists in all areas of their employment
• Communicate team objectives to promote teamwork and create a strong sense of shared goals among team members
• Provide timely and constructive feedback on the quality and content of calls per client expectations, using approved Coaching Guide forms
• Monitor productivity, workload, and outputs of Specialists, ensuring compliance with policies and processes and addressing issues through corrective action processes
• Continuously assess Specialist performance as it relates to project progress, results, and timelines; assist in creating and delivering individual development plans and performance appraisals according to Amplity’s performance management policies and standards
• Support the creation of a team-oriented, productive, and positive work environment by mentoring team members through individual and team meetings
• Monitor employee compliance with all company policies and procedures; engage with Amplity Compliance to resolve issues and follow up with disciplinary action when needed
• Assist with managing conflict and employee relations on the team; engage Amplity Human Resources when appropriate
• Maintain documentation of team members’ attendance, approve time off, schedules, expense reports, etc.
• Provide coaching and support for the team by observing product discussions and selling skills and providing feedback in collaboration with the Program Director
• Assist with metric and sales reporting on a regular basis
• Assist with the hiring and selection process for backfills and new positions
• Support new product, sales, compliance, and Amplity training for new employees
• Assist team with utilization of all technology requirements: CRM use, call and interaction activity reports, sales reports, and others as needed
• Ensure compliance with state/federal employment laws, corporate HR policies, and personnel policies, procedures, and guidelines
• Other duties as assigned

• BA/BS degree or equivalent experience
• Supervisory experience or active Amplity remote engagement experience ready for supervisory role
• 2 years Remote Engagement or related experience
• Experience in aesthetics, pharmaceutical, or healthcare industry desired
• Willingness to cover all time zones as needed
• Must successfully complete all Amplity and client required training
• Travel approximately 20%+ or as needed for client meetings and training
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

• Problem‑solving skills
• Excellent written, verbal, interpersonal, and listening skills
• Strong attention to detail and organizational skills
• Excellent time management skills and ability to effectively set priorities and multitask in a fast‑paced, matrixed environment
• Ability to effectively interact with other team members on all organizational levels
• Ability to navigate virtual platforms

• Decision Quality
• Dealing with Ambiguity
• Business Acumen
• Driving for Results
• Organizational Agility
• Interpersonal Savvy
• Customer Focus
• Motivating Others

All…