Manager, Customer Onboarding | EMEA

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Deel is the all‑in‑one payroll and HR platform for global teams, unlocking global opportunity for every person, team and business. We combine HRIS, payroll, compliance, benefits, performance and equipment management into one seamless platform, supported by AI‑powered tools and a fully owned payroll infrastructure. With operations in 150+ countries, our distributed team of 7,000 spans over 100 countries, speaks 74 languages and fosters continuous learning and innovation.

As a fast‑growing SaaS company, Deel is reshaping how global talent connects with world‑class companies, breaking down borders and creating a more diverse, inclusive global economy. In 2024 alone we paid $11.2 billion to workers in nearly 100 currencies, and received recognition from CNBC, Forbes, Deloitte and Y Combinator. Our revenue exceeds $1 billion ARR and our valuation is $17.3 billion.

• Manage a growing team of OBMs who onboard new ENT customers, including recruiting, hiring and training.
• Motivate the team, drive individual development and set KPI goals to ensure targets are met.
• Become an expert in the Deel platform, helping the team achieve proficiency and managing escalations to resolve complex cases.
• Lead initiatives that improve cross‑onboarding teams and enhance the overall customer journey.
• Partner with Sales, Support, Operations, Product and Engineering to deliver the best customer experience.
• Suggest and implement ideas for optimizing onboarding workflows through process improvements and product automation; lead key initiatives and internal projects.
• Provide training, feedback and coaching to onboarding managers to promote continuous learning.

• 2–5 years of experience in Customer Onboarding for a B2B SaaS product.
• Experience leading a team of Customer Onboarding, Implementation or Project Managers.
• Strong project‑management skills with a focus on anticipating next steps.
• High attention to detail and ability to design organized onboarding plans.
• Customer‑focused mindset with a history of building strong relationships.
• Team player who thrives in diverse teams.
• Excellent communicator, able to present complex ideas clearly in writing, presentations and verbally.

• Stock grant opportunities dependent on role, employment status and location.
• Additional perks and benefits based on employment status and country.
• Flexible remote work, with optional WeWork access.

Our workforce deserves fair and competitive pay that meets them where they are; our total rewards program reflects a commitment to inclusivity and access for all.

We are an equal‑opportunity employer that values diversity and encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other legally protected characteristics. We provide accommodations on request throughout the recruitment process for applicants with disabilities; please inform our Talent Acquisition Team via this link or email

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