Supervisor, Claims Operations Support

Join to apply for the Supervisor, Claims Operations Support role at Old Republic Surety Company

Old Republic Surety Company – Brookfield, WI

Old Republic Surety Company (ORSC) is currently seeking a Supervisor, Claims Operations Support to join its Claims Team at our branch and home office in Brookfield, WI.

ORSC underwrites contract, fidelity, and commercial bonds, serviced through a strong and partnered network of independent insurance agencies. Solutions provided include bid bonds, performance and payment bonds, and maintenance bonds for large, middle-market, and growing contractors. ORSC consistently offers superior service and creative underwriting options in all 50 states and some U.S. territories.

ORSC continues to expand its geographic footprint and product offerings while consistently delivering significant, market-leading growth and maintaining a strong underwriting margin.

We are excited to welcome a motivated, detail-driven Supervisor, Claims Operations Support to our Claims team. This high‑visibility role is perfect for a hands‑on leader who thrives in a fast‑paced environment. If you are energized by leadership, process improvement, and keeping workflows running smoothly, this role offers meaningful impact every day.

As Supervisor, Claims Operations Support
, you will report to the Vice President of Claims and ensure claims are handled promptly and accurately. You will guide team performance and help shape the processes that support adjusters, in‑house counsel, and internal partners, directly influencing the quality and consistency of claims support services.

• Supervise and support claims support staff, including training, performance management, and participation in hiring and onboarding.
• Oversee daily claims workflow, distributing work to ensure timely and efficient processing.
• Develop, maintain, and improve standard operating procedures while identifying opportunities to streamline processes.
• Ensure professional and accurate handling of communications with claimants, attorneys, principals, and internal teams, and assist with escalated inquiries as needed.
• Set up new claim files, obtain underwriting information, and collaborate with leadership on next steps.
• Prepare and review correspondence, acknowledgments, and interdepartmental communications using approved templates.
• Coordinate meetings and conference calls for adjusters and in‑house counsel.
• Assist with processing loss payments, salvage reserves, contract proceeds, and reinsurance transactions.
• Assemble, summarize, and analyze information for reports, presentations, and internal audit needs.

• Minimum of five years of relevant work experience, including supervisory experience.
• High school diploma or equivalent required; some college coursework preferred.
• Preferred but not required: AS/400 experience, technical background, or paralegal experience.
• Strong supervisory, organizational, and interpersonal skills with the ability to motivate others and manage changing priorities.
• Proficiency with Microsoft Office, Windows-based systems, and claims or administrative systems.
• Excellent written and verbal communication skills, attention to detail, sound judgment, and discretion with confidential information.
• Ability to work independently and effectively in a fast-paced, professional office environment.

• Competitive Salary
• Medical, dental, and vision coverage
• Life, disability, and supplemental insurance options
• 401(k) retirement plan with company match
• Profit-sharing program
• Roth 401(k) options
• 529 education savings plan
• Employee referral bonus program

This role does not require travel and is performed in a professional office setting. Physical requirements include extended periods of sitting, occasional standing or walking, and occasional lifting of up to ten pounds. Ergonomic equipment is available to support employee comfort and productivity.

ORSC offers numerous opportunities for employees to grow and prosper. We cultivate a culture of advancement from within, supporting employees’ career growth in an open‑door, collaborative environment that rewards both teamwork and individual contributions. We seek bright, passionate individuals who share our values and drive for success.

Bring your leadership, organizational skills, and attention to detail to ORSC as Supervisor, Claims Operations Support and help us deliver exceptional service while developing a high‑performing claims support team. Apply today to take your career to the next level!

Old Republic Surety Company is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.