Customer Success Leader - Americas

Job Description Summary

• Reporting directly to the Chief Customer Officer, the Americas Customer Success Leader will play a pivotal role in driving the Customer Experience and Customer Outcomes across the region. This leadership position is responsible for overseeing the financial metrics and managing both the regional Professional Services team and the Customer Success Management team.

• The Americas Customer Success Leader will be instrumental in elevating the customer experience, achieving business objectives, and fostering a culture of excellence and innovation within the region.

• Ensure high customer satisfaction through quality services and act as the primary contact for regional customers.
• Manage regional customer relationships and escalations.

• Collaborate with Global Customer Success leaders to deliver customer outcomes.
• Partner with sales, customer success, and marketing teams for cohesive strategy execution.

• Own customer retention and ARR for the region.
• Identify upsell opportunities and drive continuous improvement.

• Provide strategic leadership for high-quality customer outcomes.
• Scale execution within the region for speed and market competitiveness.

• Work with Sales Leaders, Commercial Solutions Leaders, and Global teams for unified strategy.
• Leverage internal relationships to enhance business performance.

• Inspire a ‘one team’ culture and ensure compliance with EHS policies.
• Drive customer satisfaction, manage escalations, and promote a safe working environment.

• Lead the evolution of the Regional Customer Success organization and team capabilities.
• Strengthen the partnership between Sales and Customer Success.

• Own metrics like billable utilization and cost to serve.

• A minimum 15 years of professional experience andAt least 10 years of leadership experience managing teams
• Proven client engagement capability: unrelenting passion and zeal to engage with customers Passionate about driving change/influence across cross functions and organizational boundaries
• Ability to translate strategic direction into tactical deliverables that are readily embraced by organization’s tactical layers
• Eligible to work in the United States
• Travel approximately 30% to 50%, primarily within the US, with some potential trips to Latin America.

• Bachler Degree
• Broad technical experience with cloud, OaaS, and SaaS.
• Experience with global software system implementations.
• Lean and Continuous Improvement expertise.
• Operational management experience with successful technical customer success organizations.
• Ability to manage multiple priorities and drive customer outcomes.
• Exceptional interpersonal and communication skills.
• Strong business acumen and proven influence.
• Experience leading a P&L and handling customer escalations.
• Track record of building high-performance teams.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (https://(Use the "Apply for this Job" box below).) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:
No

#LI-Remote - This is a remote position

Final date to receive applications:
April 04, 2026

For candidates applying to a U.S. based position, the pay range for this position is between $ and $. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s…