Client Onboarding FX Pulse NAM​/EMEA Manager

Join our Team and make your own progress in a supportive and friendly environment!

The Client Onboarding FXPulse NAM/EMEA Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness.

Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short‑term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

• Manage complex and highly varying issues with significant potential impact on multiple operations' areas, with full management responsibility for one or more teams. Lead projects, resolve escalated operations' issues and/or offer solutions at an advanced level
• Liaise with multiple Operations teams/departments
• Serve as analytical and/or procedural expert, representing a unit or team on cross‑functional processes or project deliverables
• Keep abreast of the organization's operational procedures and best practices in business strategy and process/quality improvements; using such knowledge to recommend customized business solutions to internal clients
• Serve as subject matter expert in business, planning and analysis for operations area supported
• Act as advisor or coach to new or lower level personnel on operational processes/procedures across multiple functions and/or departments
• Responsible managing overall resource management and allocation of work for assigned operations area for multiple teams/projects. Influences and negotiates with senior leaders (across functions); may communicate with external parties
• Direct team members in accomplishing their tasks to meet daily/weekly/monthly targets
• Demonstrate commitment to diversity, internal mobility and employee professional development

• 6‑10 years of relevant experience
• Well‑developed management skills and relevant experience managing operational functions
• Experience in independently leading projects and automations
• Team management experience
• Analytical thinking skills
• Knowledge of the FX ECN area
• Bachelor’s/University degree, Master’s degree preferred

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular:
  Holidays Allowance, support for sport and cultural activities, team building events
• Additional day off for volunteering
• Cafeteria/flex benefit – a company benefits system which enables employees to select and…